Key Account Manager

Experian Group; Milano; In loco; EUR 52.000 - 68.000; Tempo pieno

Descrizione del lavoro

Experian is seeking an experienced Senior Key Account Manager to drive revenue growth by retaining and expanding strategic client relationships across the Milano region.

You will identify new opportunities, manage account plans, forecast performance, and ensure KPIs for client contact, retention and growth are met. This is a field-based role requiring strong negotiation and networking skills.

Competenze

• Drive, determination and the ability to self-motivate.
• Ability to build and sustain effective business relationships.
• Fluency in data, analytics and business process management.
• Proven ability to articulate complex propositions in terms of business value.
• Excellent commercial acumen and negotiation skills.
• Outstanding networking and communication skills.
• Strong written communication.
• Demonstrable leadership of others.

Mansioni

• Identify new clients and qualify new opportunities.
• Identify key contacts within existing accounts; cross selling and upselling accordingly.
• Develop and maintain account plan to support revenue goals and objectives.
• Build and implement an effective contact strategy.
• Forecast accurately and consistently on a monthly basis and effectively manage client debt.
• Ensure all KPIs surrounding client contact, retention, and growth are met.
• Actively contribute to a culture that achieves business goals and delivers strong client/consumer outcomes.

Conoscenze

Account management

Relationship building

Data analytics

Business value articulation

Negotiation

Networking

Written communication

Leadership

Descrizione del lavoro

Role Overview

To achieve revenue targets through the retention and growth of existing customers (T1, T2, T3) and hunting prospects. Is field based.

Sales

• Identify new clients and qualify new opportunities
• Identify key contacts within existing accounts; cross selling and upselling accordingly
• Develop and maintain account plan to support revenue goals and objectives
• Build and implement an effective contact strategy

Processes

• Understand Experian's proposition and be able to articulate this in the context of the client/s requirements. Have broad
• knowledge of the market we operate in and our competitors

Client

• Forecast accurately and consistently on a monthly basis and effectively manage client debt

Operational

• Ensure all KPIs surrounding client contact, retention, and growth are met.

Customer

• Actively contribute to a culture that achieves the business goals, delights customers and keeps consumer advocacy at the heart of everything we do.
• Ensure that good client / consumer outcomes are at the centre of all operational activity and decision making.
• Deliver great clients and consumers service and seek to exceed client / consumer expectations.

Regulatory, Governance and Control

• Adhere to all regulatory requirements within role responsibility and escalated issues quickly.
• Pro-actively identify risks and make recommendation to mitigate these.
• Understand and adhere to specific regulatory obligations and company policies and procedures.

Performance Management

• Understand and participate in Elevate Performance ensuring stretching personal objectives, a personal development plan and regular self and team feedback.
• Comply with the Training and Competency requirements and complete required training in a timely manner.

Knowledge, Skills and Experience

• Drive, determination and the ability to self-motivate
• Ability to build and sustain effective business relationships
• Fluency in data, analytics and business process management
• Proven ability to articulate complex propositions in terms of business value
• Excellent commercial acumen and negotiation skills
• Outstanding networking and communication skills
• Strong written communication
• Demonstrable leadership of others

Experience and Skills

• Key Account Manager Senior
• 10 years experience in consultive sales roles, ideally in the sortwere / data industry
• Knowledge / Network about financial industry (banks / financial house / payment institutions / ...)

About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

CCNL: Metalmeccanico

Salary range =52.100,00 - 67.750,00

Level=EB8

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affiantative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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