Junior IT Workplace Support – Milan (EMEA)

AKTG (Abercrombie & Kent Travel Group); Milano; In loco; EUR 23.000 - 25.000; Tempo pieno

Descrizione del lavoro

AKTG (Abercrombie & Kent Travel Group) in Milan is seeking a Junior IT Workplace Administrator to support the Milan office and regional EMEA IT Workplace team. You will handle day‑to‑day IT queries and ensure a reliable tech environment for a diverse internal user base across offices, hotels, camps, and river boats.

This role covers 1st/2nd line support, onboarding/offboarding, asset management and software patching, with a focus on documentation and SOP creation for staff.

Competenze

• Technical proficiency in Windows OS and Microsoft Office 365 Suite.
• Experience with mobile device management on iOS and Android.
• Fluent in English, both written and spoken, with ability to explain tech to non-technical users.
• Strong prioritisation and attention to detail in a fast-paced environment.

Mansioni

• Provide 1st and 2nd line IT support via service desk, phone, email, Teams and in person.
• Coordinate onboarding and offboarding, including hardware/software provisioning and offboarding for leavers.
• Maintain asset and user lists; manage hardware lifecycle, procurement and decommissioning.

Conoscenze

Windows OS

Office 365

Mobile devices

English communication

Task prioritisation

Descrizione del lavoro

AKTG (Abercrombie & Kent Travel Group) in Milan is seeking a Junior IT Workplace Administrator to support the Milan office and regional EMEA IT Workplace team. You will handle day‑to‑day IT queries and ensure a reliable tech environment for a diverse internal user base across offices, hotels, camps, and river boats.

This role covers 1st/2nd line support, onboarding/offboarding, asset management and software patching, with a focus on documentation and SOP creation for staff.