IT Desktop Support- Milan, Italy.

Axiom Technologies; Milano; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A global IT services provider in Italy is looking for a Desktop Support Technician to deliver exceptional support for desktops, laptops, and peripherals. The ideal candidate will possess at least a year of direct experience and a Bachelor’s degree in a related field. Responsibilities include troubleshooting hardware and software issues, managing user accounts, and assisting with onboarding processes. This role is crucial for ensuring seamless IT operations and requires a proactive approach to user support.

Qualifikationen

• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Excellent communication and interpersonal skills.

Aufgaben

• Provide first- and second-level support for desktops, laptops, and mobile devices.
• Respond to service requests and incidents via the ticketing system.
• Install, upgrade, and maintain operating systems and software applications.

Kenntnisse

Desktop support

Troubleshooting

Communication

User account management

Networking concepts

Ausbildung

Bachelor’s degree in Computer Science or IT

Tools

ServiceNow

Windows OS

Office 365

Zendesk

JIRA

Jobbeschreibung

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/on-call assistance to end users within the organization’s desktop computing environment in a timely and accurate manner to ensure optimal service delivery.

Key Responsibilities:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via the ticketing system, phone, or in person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Preferred:

• Experience with macOS or Linux environments.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
• Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Working Conditions:

• Occasional lifting of equipment (up to 25 lbs).
• Experience required is 3-4 years.
• A flexible schedule or after-hours support may be required during maintenance windows or emergencies.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to [e-mail]

Job Category

Technical

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