IT Desktop Support- Milan, Italy (Dispatch/On Demand Request).

Axiom Technologies; Milano; In loco; EUR 28.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading IT services provider in Milan is seeking a Desktop Support Technician to provide on-site assistance within the desktop computing environment. Key responsibilities include troubleshooting, installing software, and maintaining IT equipment. The ideal candidate has a Bachelor's degree in Computer Science and at least 1 year of related experience. Strong skills in Windows OS and problem-solving are required. This role offers the opportunity to support users in a dynamic environment, with potential flexible hours depending on project needs.

Competenze

• 1+ year of experience in desktop support or IT technician role.
• Strong knowledge of Windows OS and Office 365.
• Familiarity with ticketing systems.

Mansioni

• Provide support for desktops, laptops, printers, and mobile devices.
• Respond to service requests via ticketing system or in-person.
• Install, upgrade, and maintain operating systems and software.

Conoscenze

Desktop support

Troubleshooting

Communication skills

Problem-solving

Windows OS

Basic networking

Formazione

Bachelor’s degree in Computer Science or related field

Strumenti

ServiceNow

Zendesk

JIRA

Descrizione del lavoro

Axiom Technologies is a Global IT Services partner supporting medium to large‑scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on‑call assistance to end‑users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:

• Provide first‑ and second‑level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in‑person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project‑related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
1+ year of experience in a desktop support, helpdesk, or IT technician role.
Strong knowledge of Windows OS, Office 365, and basic networking concepts.
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
Excellent communication and interpersonal skills.
Strong troubleshooting and problem‑solving abilities.

Preferred:

Experience with macOS or Linux environments.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Working Conditions:

On‑site support may be required.
Occasional lifting of equipment (up to 25 lbs).
Flexible schedule or after‑hours support may be needed during maintenance windows or emergencies.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to [e-mail]