Senior Analyst - IT Support 1/2 livello

Marsh McLennan; Milano; On-site; EUR 40,000 - 50,000; Full time

Benefits offered by this job

Professional development opportunities

Vibrant and inclusive culture

Range of career opportunities and benefits

Job summary

A global professional services firm in Milan is seeking a Senior Analyst for IT Support. In this role, you will analyze and resolve IT incidents, prepare and deliver laptops and phones, and collaborate with international teams. The ideal candidate has 3+ years of experience and strong communication skills. Join a dynamic environment and contribute to various IT projects while focusing on internal customer satisfaction.

Qualifications

• At least 3 years of experience, ideally in an IT services company.
• Good knowledge of the Windows operating system and laptop hardware.
• Ability to summarize and manage multiple issues simultaneously.

Responsibilities

• Analyze and resolve first‑and second‑level incidents.
• Prepare and deliver laptops and phones for employees.
• Manage escalated incidents requiring higher technical expertise.

Skills

Effective communication

Good interpersonal skills

Critical thinking

Ability to work under pressure

Tools

ServiceNow

Windows operating system knowledge

Job description

Senior Analyst - IT Support 1/2 livello

Location: Milan, Italy.

Responsibilities

• Analyze and resolve first‑and second‑level incidents.
• Prepare, provide support, and deliver laptops and phones used by our employees.
• Manage escalated incidents or requests that require higher technical expertise or the involvement of subject‑matter experts internationally.
• Monitor activities using the internal incident‑management tool ServiceNow (open, manage, and close cases).
• Collaborate with international IT teams and participate in migrations and rollouts.

What you will love

• A close‑knit team.
• Working in a dynamic, collaborative, attentive, and stimulating international environment.
• Supporting the Oliver Wyman Group branch in Italy and Greece (over 200 employees).
• Working in a constantly evolving environment and supporting various IT projects.
• Interacting with various international corporate teams.

Qualifications

• At least 3 years of experience, ideally in an IT services company.
• Good knowledge of the Windows operating system and laptop hardware.
• Demonstrated good interpersonal skills and ability to work in a team.
• Ability to work under pressure, appropriately manage priorities and available time.
• Autonomous, rigorous, motivated, and focused on internal customer satisfaction.
• Ability to summarize and manage multiple issues simultaneously.
• Effective communication.
• Critical thinking, providing suggestions.

Nice to have

• Motivation and a positive mindset.
• Knowledge of the IT world.
• Expertise in providing IT support.
• Focus on internal customer satisfaction.
• A good level of English, both written and spoken.
• Knowledge of ServiceNow, willingness to travel occasionally, and willingness to work on exceptional weekends.

Benefits

• Professional development opportunities, interesting work, and supportive leaders.
• Vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Range of career opportunities, benefits and rewards to enhance well‑being.

Equal Opportunity Statement

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.