Junior IT Helpdesk Technician | Path to System Admin

NUM AG; Italia; In loco; EUR 25.000 - 38.000; Tempo pieno

Descrizione del lavoro

NUM AG is seeking a motivated Junior Helpdesk Specialist to provide first-level IT support in a fast-paced environment. You will resolve hardware, software, and access issues, while learning and growing within the IT Support team.

The role focuses on helping employees via ticketing, remote tools, and collaboration platforms, with onboarding/offboarding support and a path toward System Administrator roles.

Competenze

• Basic IT support concepts and troubleshooting methods.
• Familiar with Windows 10/11, Microsoft 365, and AD basics.
• Basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi) familiar.
• Hardware troubleshooting skills for PCs, laptops, printers.
• English communication skills required.

Mansioni

• Provide first-level technical support to employees via ticketing system, phone, email, and remote tools.
• Log, classify, prioritize, and track incidents and requests.
• Troubleshoot Windows/Office, M365, printers, and peripherals.
• Manage user accounts, passwords, and permissions.
• Assist onboarding and offboarding activities for employees.
• Install and configure PCs, laptops, and mobile devices with standard software.
• Support Microsoft Teams, Outlook, OneDrive and collaboration tools.

Conoscenze

IT support basics

Windows 10/11

Microsoft 365

Active Directory

Networking basics

Hardware troubleshooting

Problem solving

English proficiency

Formazione

Diploma or degree in IT/CS

Strumenti

PowerShell

Descrizione del lavoro

NUM AG is seeking a motivated Junior Helpdesk Specialist to provide first-level IT support in a fast-paced environment. You will resolve hardware, software, and access issues, while learning and growing within the IT Support team.

The role focuses on helping employees via ticketing, remote tools, and collaboration platforms, with onboarding/offboarding support and a path toward System Administrator roles.