Junior Helpdesk Specialist – IT Support

NUM AG; Italia; On-site; EUR 25,000 - 38,000; Full time

Job summary

NUM AG is seeking a motivated Junior Helpdesk Specialist to provide first-level IT support in a fast-paced environment. You will resolve hardware, software, and access issues, while learning and growing within the IT Support team.

The role focuses on helping employees via ticketing, remote tools, and collaboration platforms, with onboarding/offboarding support and a path toward System Administrator roles.

Qualifications

• Basic IT support concepts and troubleshooting methods.
• Familiar with Windows 10/11, Microsoft 365, and AD basics.
• Basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi) familiar.
• Hardware troubleshooting skills for PCs, laptops, printers.
• English communication skills required.

Responsibilities

• Provide first-level technical support to employees via ticketing system, phone, email, and remote tools.
• Log, classify, prioritize, and track incidents and requests.
• Troubleshoot Windows/Office, M365, printers, and peripherals.
• Manage user accounts, passwords, and permissions.
• Assist onboarding and offboarding activities for employees.
• Install and configure PCs, laptops, and mobile devices with standard software.
• Support Microsoft Teams, Outlook, OneDrive and collaboration tools.

Skills

IT support basics

Windows 10/11

Microsoft 365

Active Directory

Networking basics

Hardware troubleshooting

Problem solving

English proficiency

Education

Diploma or degree in IT/CS

Tools

PowerShell

Job description

Location: Cuggiono, on-site
Employment Type: Full-time
Experience Level: Junior / Entry Level

About the Role

We are looking for a motivated and customer-focused Junior Helpdesk Specialist to join our IT Support team. The ideal candidate has a passion for technology, good troubleshooting skills, and a willingness to learn and grow within a professional IT environment.
The Junior Helpdesk Specialist will provide first-level technical support to end users, ensuring efficient resolution of hardware, software, and access-related issues while maintaining a high level of customer satisfaction.

Key Responsibilities

• Provide first-level technical support to employees via ticketing system, phone, email, and remote assistance tools.


• Log, classify, prioritize, and track incidents and service requests.


• Troubleshoot common issues related to:
  - Windows operating systems/Office applications
  - Microsoft 365 services
  - Printers and peripheral devices


• Create and manage user accounts, passwords, and permissions.


• Support onboarding and offboarding activities for employees.


• Install, configure, and maintain PCs, laptops, mobile devices, and standard software.


• Assist users with Microsoft Teams, Outlook, OneDrive, and collaboration tools.

Required Skills & Experience

• Basic knowledge of IT support principles and troubleshooting methodologies.


• Familiarity with:
  - Windows 10/11 environments
  - Microsoft 365 fundamentals
  - Active Directory basics
  - Basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi)


• Basic hardware troubleshooting skills (PCs, laptops, monitors, printers).


• Good problem-solving attitude and ability to learn quickly.


• Good level of English (written and spoken).

Preferred Qualifications

• Diploma or degree in Information Technology, Computer Science, or related field.


• Previous internship or experience in an IT support/helpdesk role.


• Basic PowerShell knowledge is considered an advantage.

What We Offer

• Opportunity to develop skills in Microsoft technologies and enterprise IT environments.


• A collaborative and international working environment.


• Career progression opportunities toward System Administrator or System Engineer roles.