IT Support Specialist

TECEZE; Alessandria; In loco; EUR 28.000 - 36.000; Tempo pieno

Descrizione del lavoro

TECEZE is seeking an IT Support Technician to assist end users and troubleshoot hardware, software, and network-related issues. You will provide L1/L2 IT support, address desktop and printer problems, and help maintain hardware, software, and documentation.

The role involves working with Windows, Office, and common business apps, with both onsite and remote support as needed. Ideal candidates have 1–3 years of IT support experience and solid networking knowledge.

Competenze

• 1–3 years of experience in IT Support / Desktop Support / Technical Support.
• Good knowledge of Windows, hardware, software, and basic networking.
• Experience troubleshooting LAN, Wi-Fi, printers, laptops, desktops, and peripherals.
• Basic knowledge of TCP/IP, DNS, DHCP, and network connectivity.
• Good troubleshooting and communication skills.
• Ability to work independently and provide onsite technical support.

Mansioni

• Provide L1/L2 IT support to end users.
• Troubleshoot desktops, laptops, printers, mobile devices, and peripherals.
• Install, configure, and maintain hardware and software.
• Troubleshoot basic LAN, Wi-Fi, network, and connectivity issues.
• Perform hardware replacement, cabling, and basic device configuration.
• Support Windows operating systems, Microsoft Office, and common business applications.
• Create, update, and resolve incidents through the IT service desk/ticketing system.
• Escalate complex technical issues to the appropriate support teams.
• Maintain IT asset and support documentation.
• Provide onsite and remote technical support as required.

Conoscenze

IT Support

Desktop Support

Technical Support

Windows

Hardware

Software

Networking

LAN

Wi-Fi

Printers

Laptops

Desktops

Peripherals

TCP/IP

DNS

DHCP

Network Connectivity

Troubleshooting

Communication

Onsite Support

Strumenti

ITSM / Ticketing Tools

Active Directory

Microsoft 365

Descrizione del lavoro

We are looking for an IT Support Technician to provide technical assistance to end users and troubleshoot hardware, software, and network-related issues.

Key Responsibilities

• Provide L1/L2 IT support to end users.
• Troubleshoot desktops, laptops, printers, mobile devices, and peripherals.
• Install, configure, and maintain hardware and software.
• Troubleshoot basic LAN, Wi-Fi, network, and connectivity issues.
• Perform hardware replacement, cabling, and basic device configuration.
• Support Windows operating systems, Microsoft Office, and common business applications.
• Create, update, and resolve incidents through the IT service desk/ticketing system.
• Escalate complex technical issues to the appropriate support teams.
• Maintain IT asset and support documentation.
• Provide onsite and remote technical support as required.

Required Skills

• 1–3 years of experience in IT Support / Desktop Support / Technical Support.
• Good knowledge of Windows, hardware, software, and basic networking.
• Experience troubleshooting LAN, Wi-Fi, printers, laptops, desktops, and peripherals.
• Basic knowledge of TCP/IP, DNS, DHCP, and network connectivity.
• Good troubleshooting and communication skills.
• Ability to work independently and provide onsite technical support.

Preferred: Experience with ITSM/ticketing tools, Active Directory, Microsoft 365, and basic network troubleshooting.