Italy PV Service Engineer - Technical Support & Training

Sungrow Europe - Welcome traveler!; Milano; In loco; EUR 35.000 - 52.000; Tempo pieno

Descrizione del lavoro

Sungrow Europe is seeking a Distribution Service Engineer for Italy to blend technical expertise with customer support, ensuring partners and customers maximize our PV and ESS solutions. You will operate in a fast-moving, collaborative service environment with emphasis on quality and responsiveness.

The role includes hotline management, on-site troubleshooting with the Partner Success Manager, and delivering training sessions to distributors and installers across the Italian market.

Competenze

• Bachelor's degree or higher in Electrical Engineering or a comparable technical field.
• At least 3 years of experience in after-sales, technical support, or service within PV, ESS, O&M, or a similar energy-related environment.
• Fluent in Italian and English at C1 level; Chinese language skills are a plus.

Mansioni

• Manage hotline and ticket support for distributors, installers, and end users across the Italian market.
• Deliver technical training sessions for distributors and installers to strengthen product knowledge and service quality.
• Support onsite troubleshooting activities together with the Partner Success Manager.
• Join selected pre-sales customer visits in close collaboration with the Account Manager.
• Create and maintain FAQs, online learning content, and technical documentation for the region.
• Prepare regular service and performance reports for weekly, monthly, quarterly, and annual review cycles.

Conoscenze

Technical support

Customer service

Training delivery

Troubleshooting

Documentation

Travel flexibility

Formazione

Bachelor's degree in Electrical Engineering

Strumenti

Microsoft Office

Descrizione del lavoro

Sungrow Europe is seeking a Distribution Service Engineer for Italy to blend technical expertise with customer support, ensuring partners and customers maximize our PV and ESS solutions. You will operate in a fast-moving, collaborative service environment with emphasis on quality and responsiveness.

The role includes hotline management, on-site troubleshooting with the Partner Success Manager, and delivering training sessions to distributors and installers across the Italian market.