Italian Speaking Customer Support- Rimini (ITALY)

TBO; Rimini; Hybrid; EUR 22,000 - 28,000; Full time

Job summary

TBO in Rimini, Italy is seeking a travel support specialist to manage online reservations for hotels, flights, car rentals, and transfers, while coordinating offline requests with speed and accuracy. You will respond to travel agents by phone, handle complex cases with multiple stakeholders, and ensure high-quality service across several platforms.

Fluent in English and Italian, you bring a service-oriented mindset and a proactive, problem-solving attitude.

Qualifications

• Fluency in English and Italian required.
• Customer service experience or mindset is essential.
• Able to manage multiple online systems simultaneously.
• Experience with travel industry or travel agents is a plus.

Responsibilities

• Manage and handle online reservations for hotels, flights, car rentals, transfers and other travel services.
• Coordinate and process offline requests promptly and accurately.
• Handle bookings and cases with last-minute and on-the-spot challenges, ensuring fast resolution.
• Respond to calls from travel agents, providing platform support and managing reservations with special requests.
• Negotiate customer needs with different sources, using outbound calls to secure optimal solutions.
• Demonstrate creative thinking and a results-oriented mindset when handling complex cases with multiple stakeholders.
• Operate multiple online systems simultaneously while delivering high-quality service.
• Take full responsibility for resolving operational and administrative cases from A to Z.

Skills

English fluency

Italian fluency

Customer service

Communication skills

B2B travel agents experience

Job description

2 - 5 Years

Third Party

Job Description

Key Responsibilities:

• Manage and handle online reservations for hotels, flights, car rentals, transfers, and additional travel services
• Coordinate and process offline requests in a timely and efficient manner
• Handle bookings and cases involving last-minute and on-the-spot challenges, ensuring fast and effective problem resolution
• Respond to incoming calls from travel agents, providing platform support and managing reservations with special requests
• Proactively negotiate customer needs with different sources, using outbound calls to secure optimal solutions
• Demonstrate creative thinking and a results-oriented mindset, especially when handling complex cases involving multiple stakeholders
• Operate multiple online systems simultaneously while delivering high-quality service
• Take full responsibility for resolving operational and administrative cases from A to Z

Job Qualifications:

• Service oriented persona with high communication skills, fluent in English and Italian.
• Independent, self-motivated, patience, and goal-oriented work style, solving problems
• Can control and lead multiple tasks, activating all resources to efficiency solve cases
• Experience working B2B with travel agents/ business professional is a big plus!
• Ability to adapt quickly to new technologies, products/system, and company procedures