Flight Customer Support Specialist (Bilingual)

Hotelbeds Group; Rimini; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Attractive benefits package

Multicultural working environment

Career development opportunities

Job summary

A leading travel services provider in Rimini is seeking a motivated Customer Service Representative for flights to deliver high-quality support across various channels. The ideal candidate will be fluent in English and Italian, with customer service experience and familiarity with GDS systems. This role demands strong collaboration skills and a commitment to excellence, ensuring a seamless customer journey. Join a team dedicated to innovation and diversity within the thriving travel industry.

Qualifications

• Fluency in English and Italian, both spoken and written.
• Experience with at least one GDS system (Amadeus, Galileo, or Sabre).
• Strong commitment to delivering an exceptional customer experience.

Responsibilities

• Respond to customer inquiries via email, chat, and phone.
• Collaborate with internal teams to resolve complex issues.
• Maintain thorough records of customer interactions.

Skills

Fluency in English

Fluency in Italian

Knowledge of Spanish

Knowledge of German

Knowledge of French

Experience with GDS systems

Customer focus

Collaboration skills

Adaptability

Job description

A leading travel services provider in Rimini is seeking a motivated Customer Service Representative for flights to deliver high-quality support across various channels. The ideal candidate will be fluent in English and Italian, with customer service experience and familiarity with GDS systems. This role demands strong collaboration skills and a commitment to excellence, ensuring a seamless customer journey. Join a team dedicated to innovation and diversity within the thriving travel industry.