Customer Support, Italian Speaking (RIMINI based, Italy)

TBO.COM; Rimini; On-site; EUR 25,000 - 40,000; Full time

Job summary

TBO.COM in Rimini, Italy, is seeking a customer service professional to manage and handle online reservations for hotels, flights, car rentals, transfers, and related travel services. You will coordinate offline requests and respond to travel agents with platform support.

The role requires fluent English and Italian, strong communication, and the ability to juggle multiple systems and cases from A to Z, delivering fast, effective resolutions and exceptional service.

Qualifications

• Service oriented persona with strong communication skills.
• Fluent in English and Italian.
• Independent, self-motivated and goal oriented.
• Experience working with travel agents or B2B is a plus.

Responsibilities

• Manage and handle online reservations for hotels, flights, car rentals, transfers, and additional travel services.
• Coordinate and process offline requests in a timely and efficient manner.
• Handle bookings and cases involving last-minute and on-the-spot challenges, ensuring fast and effective problem resolution.
• Respond to incoming calls from travel agents, providing platform support and managing reservations with special requests.
• Proactively negotiate customer needs with different sources, using outbound calls to secure optimal solutions.
• Demonstrate creative thinking and a results-oriented mindset when handling complex cases with multiple stakeholders.
• Operate multiple online systems simultaneously while delivering high-quality service.
• Take full responsibility for resolving operational and administrative cases from A to Z.

Skills

Communication skills

Bilingual English/Italian

Problem solving

Time management

Multitasking

Job description

Key Responsibilities:

• Manage and handle online reservations for hotels, flights, car rentals, transfers, and additional travel services
• Coordinate and process offline requests in a timely and efficient manner
• Handle bookings and cases involving last-minute and on-the-spot challenges, ensuring fast and effective problem resolution
• Respond to incoming calls from travel agents, providing platform support and managing reservations with special requests
• Proactively negotiate customer needs with different sources, using outbound calls to secure optimal solutions
• Demonstrate creative thinking and a results-oriented mindset, especially when handling complex cases involving multiple stakeholders
• Operate multiple online systems simultaneously while delivering high-quality service
• Take full responsibility for resolving operational and administrative cases from A to Z

Job Qualifications:

• Service oriented persona with high communication skills, fluent in English and Italian
• Independent, self-motivated, patience, and goal-oriented work style, solving problems
• Can control and lead multiple tasks, activating all resources to efficiency solve cases
• Experience working B2B with travel agents/ business professional is a big plus!
• Ability to adapt quickly to new technologies, products/system, and company procedures