Italian-Speaking Customer Support Agent – Remote in Greece | Relocation Support

The Career Nest; Verona; À distance; EUR 15 000 - 17 000; Plein temps

Avantages offerts par ce poste

Relocation package

Fully paid training from day one

Remote work in Greece

Résumé du poste

The Career Nest is hiring for a fully remote Italian-speaking customer support role based in Greece. You will handle Italian inquiries, troubleshooting, and guidance for accounts, with training provided and a relocation package included.

Work from anywhere in Greece with a rotational shift pattern. Ideal candidates are fluent in Italian, proficient in English, and comfortable using CRM tools in a fast-paced, international team environment.

Qualifications

• Fluent Italian (C1/C2) required.
• English (B2+) required for training and communication.
• Customer-focused and empathetic approach.
• Strong problem-solving and troubleshooting skills.

Responsabilités

• Provide customer support in Italian via phone, email, and chat.
• Handle inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions and maintain quality standards.
• Maintain high customer satisfaction.

Connaissances

Fluent Italian

English B2+

Customer focus

Communication skills

Troubleshooting

Outils

CRM systems

Multiple applications

Description du poste

This is a fully remote role within Greece, with a full relocation package provided.

Start your next chapter in Greece — relocate with full support and work remotely from anywhere in the country while building your international career.

Are you fluent in Italian? Whether you already live in Greece or are considering relocating to Greece this opportunity offers paid training, a competitive salary package, and full relocation support.

Job Details

Location: Greece – 100% Remote / Work From Anywhere in Greece

Working Schedule: 5 days per week, 8 hours/day with rotational shifts between 08:00–00:00

Languages: Italian C1/C2 + English B2+

Compensation: €1,045 gross/month x 14 salaries + Performance bonus up to 15% subject to target achievement + Fully paid training from day one

Relocation Package: Flight ticket + 2 weeks of hotel accommodation + Airport pickup + Real estate agency fee covered

Your Responsibilities

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

What We’re Looking For

• Fluent Italian – C1/C2 level
• English B2+ for training and internal communication
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Comfortable using CRM systems, digital tools, and multiple applications
• Good attention to detail and accurate data entry
• Ability to work independently in a remote environment
• Flexible and comfortable working rotational shifts
• Ability to work effectively in a fast-paced, international, multicultural team