Italian-Speaking Customer Support Agent – Remote in Greece | Relocation Support

The Career Nest; Casciana Terme Lari; Remoto; EUR 13.000 - 16.000; Tempo pieno

Descrizione del lavoro

The Career Nest is hiring for a fully remote Italian-speaking Customer Support specialist. This role is Greece-based with full relocation support and paid training, enabling you to work remotely from anywhere in Greece while joining an international team.

Responsibilities include handling Italian customer inquiries by phone, email and chat, troubleshooting issues, documenting interactions, and maintaining high customer satisfaction.

Competenze

• Fluent Italian required (C1/C2)
• English at least B2+ for training and internal communication
• Strong communication and interpersonal skills
• Customer-focused with empathy
• Strong problem-solving and troubleshooting abilities
• Comfortable using CRM tools and multiple apps
• High attention to detail and accurate data entry
• Able to work independently in a remote setup
• Willing to work rotating shifts in a fast-paced, international environment

Mansioni

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and adhere to quality standards.
• Maintain a high level of customer satisfaction.

Conoscenze

Italian (C1/C2)

English (B2+)

Strumenti

CRM systems

Descrizione del lavoro

This is a fully remote role within Greece, with a full relocation package provided.

Start your next chapter in Greece — relocate with full support and work remotely from anywhere in the country while building your international career.

Are you fluent in Italian? Whether you already live in Greece or are considering relocating to Greece this opportunity offers paid training, a competitive salary package, and full relocation support.

Job Details

Location: Greece – 100% Remote / Work From Anywhere in Greece

Working Schedule: 5 days per week, 8 hours/day with rotational shifts between 08:00–00:00

Languages: Italian C1/C2 + English B2+

Compensation: €1,045 gross/month x 14 salaries + Performance bonus up to 15% subject to target achievement + Fully paid training from day one

Relocation Package: Flight ticket + 2 weeks of hotel accommodation + Airport pickup + Real estate agency fee covered

Your Responsibilities

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

What We’re Looking For

• Fluent Italian – C1/C2 level
• English B2+ for training and internal communication
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Comfortable using CRM systems, digital tools, and multiple applications
• Good attention to detail and accurate data entry
• Ability to work independently in a remote environment
• Flexible and comfortable working rotational shifts
• Ability to work effectively in a fast-paced, international, multicultural team