Italian-Speaking Customer Support Agent – Remote in Greece | Relocation Support

FH Collective - Academy; Genova; Remote; EUR 15,000 - 17,000; Full time

Job summary

FH Collective - Academy is offering a fully remote customer support role based in Greece. You will handle Italian-language inquiries across phone, email, and chat, with training conducted in English.

The position includes a relocation package and a competitive gross salary with 14 monthly salaries and a performance bonus up to 15%. Working hours are standard full-time with shifts; you will join an international, multicultural team and use CRM tools to ensure accurate data handling and high

Qualifications

• Fluent Italian at C1/C2 level required.
• English at B2+ level for training and communication.
• Excellent communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Strong problem-solving and troubleshooting abilities.
• Proficient with CRM systems and data entry.

Responsibilities

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Skills

Italian (C1-C2)

English B2+

Communication

Problem solving

Attention to detail

Remote work independence

Multicultural team

Tools

CRM systems

Job description

This is a fully remote role within Greece, with a full relocation package provided.

Start your next chapter in Greece — relocate with full support and work remotely from anywhere in the country while building your international career.

Are you fluent in Italian? Whether you already live in Greece or are considering relocating to Greece this opportunity offers paid training, a competitive salary package, and full relocation support.

Job Details

Location: Greece – 100% Remote / Work From Anywhere in Greece

Working Schedule: 5 days per week, 8 hours/day with rotational shifts between 08:00–00:00

Languages: Italian C1/C2 + English B2+

Compensation: €1,045 gross/month x 14 salaries + Performance bonus up to 15% subject to target achievement + Fully paid training from day one

Relocation Package: Flight ticket + 2 weeks of hotel accommodation + Airport pickup + Real estate agency fee covered

Your Responsibilities

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

What We’re Looking For

• Fluent Italian – C1/C2 level
• English B2+ for training and internal communication
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Comfortable using CRM systems, digital tools, and multiple applications
• Good attention to detail and accurate data entry
• Ability to work independently in a remote environment
• Flexible and comfortable working rotational shifts
• Ability to work effectively in a fast-paced, international, multicultural team