Italian-Speaking Customer Support Agent – Remote in Greece | Relocation Support

FH Collective Academy; Catania; Remote; EUR 11,000 - 12,000; Full time

Benefits offered by this job

Fully paid training

Relocation package

Remote work from Greece

International career opportunities

Job summary

FH Collective Academy is hiring for a remote Italian-speaking customer support role, located in Greece with relocation support and training provided. The position offers a month salary of €1,045 gross with 14 payments and a performance bonus up to 15% based on targets.

Work 5 days a week, 8 hours daily with rotating shifts between 08:00–00:00. Requires Italian C1/C2 and English B2+, plus CRM usage and data entry skills.

Qualifications

• Fluent Italian (C1/C2) and English (B2+) required for training and support.
• Experience using CRM systems or customer support tools.
• Able to work remotely with strong communication and data accuracy.

Responsibilities

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Skills

Italian language proficiency

English language proficiency

Communication skills

Troubleshooting

Problem solving

CRM systems

Data entry

Remote work ability

Tools

CRM software

Job description

This is a fully remote role within Greece, with a full relocation package provided.

Start your next chapter in Greece — relocate with full support and work remotely from anywhere in the country while building your international career.

Are you fluent in Italian? Whether you already live in Greece or are considering relocating to Greece this opportunity offers paid training, a competitive salary package, and full relocation support.

Job Details

Location: Greece – 100% Remote / Work From Anywhere in Greece

Working Schedule: 5 days per week, 8 hours/day with rotational shifts between 08:00–00:00

Languages: Italian C1/C2 + English B2+

Compensation: €1,045 gross/month x 14 salaries + Performance bonus up to 15% subject to target achievement + Fully paid training from day one

Relocation Package: Flight ticket + 2 weeks of hotel accommodation + Airport pickup + Real estate agency fee covered

Your Responsibilities

You will:

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

What We're Looking For

• Fluent Italian – C1/C2 level
• English B2+ for training and internal communication
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Comfortable using CRM systems, digital tools, and multiple applications
• Good attention to detail and accurate data entry
• Ability to work independently in a remote environment
• Flexible and comfortable working rotational shifts
• Ability to work effectively in a fast-paced, international, multicultural team

No fees are charged at any stage of the recruitment process.