Italian-Speaking Customer Support Agent – Remote in Greece | Relocation Support

FH Collective Academy; Bologna; Remote; EUR 15,000 - 16,000; Full time

Benefits offered by this job

Relocation package

Paid training

Remote work

Performance bonus up to 15%

Job summary

FH Collective Academy offers a fully remote role based in Greece with a complete relocation package. You will work remotely from anywhere in Greece, joining an international team with paid training, a competitive salary, and relocation support.

Responsibilities include providing Italian-language customer support via phone, email, and chat; handling inquiries; troubleshooting; using CRM; and maintaining customer satisfaction. Working schedule is 5 days per week, 8 hours with rotational shifts.

Qualifications

• Fluent Italian – C1/C2 level.
• English B2+ for training and internal communication.
• Excellent communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Strong problem-solving and troubleshooting skills.
• Experienced with CRM systems and digital tools.
• Attention to detail and accurate data entry.
• Ability to work independently in a remote setup.
• Comfort with rotating shifts and fast-paced teams.

Responsibilities

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and adhere to quality standards.
• Maintain a high level of customer satisfaction.

Skills

Fluent Italian

Strong communication

Customer focus

Problem solving

CRM familiarity

Attention to detail

Remote work ability

Team collaboration

Tools

CRM systems

Digital tools

Job description

This is a fully remote role within Greece, with a full relocation package provided.

Start your next chapter in Greece — relocate with full support and work remotely from anywhere in the country while building your international career.

Are you fluent in Italian? Whether you already live in Greece or are considering relocating to Greece this opportunity offers paid training, a competitive salary package, and full relocation support.

Job Details

Location: Greece – 100% Remote / Work From Anywhere in Greece

Working Schedule: 5 days per week, 8 hours/day with rotational shifts between 08:00–00:00

Languages: Italian C1/C2 + English B2+

Compensation: €1,045 gross/month x 14 salaries + Performance bonus up to 15% subject to target achievement + Fully paid training from day one

Relocation Package: Flight ticket + 2 weeks of hotel accommodation + Airport pickup + Real estate agency fee covered

Your Responsibilities

You will:

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

What We're Looking For

• Fluent Italian – C1/C2 level
• English B2+ for training and internal communication
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Comfortable using CRM systems, digital tools, and multiple applications
• Good attention to detail and accurate data entry
• Ability to work independently in a remote environment
• Flexible and comfortable working rotational shifts
• Ability to work effectively in a fast-paced, international, multicultural team

No fees are charged at any stage of the recruitment process.