Italian-Speaking Customer Support Agent – Remote in Greece | Relocation Support

FH Collective Academy; Bergamo; Remote; EUR 16,000 - 19,000; Full time

Benefits offered by this job

Flight ticket

Hotel accommodation (2 weeks)

Airport pickup

Real estate agency fee covered

Fully paid training

Job summary

FH Collective Academy offers a fully remote role in Greece with relocation support and a structured training program. You will provide Italian-language customer support, handle inquiries, and resolve issues across phone, email, and chat channels from a remote setup.

Ideal candidates are fluent in Italian with English communication skills and experience using CRM tools. The position includes rotating shifts, a competitive salary package, and a comprehensive relocation package to Greece.

Qualifications

• Fluent Italian – C1/C2 level.
• English B2+ for training and internal communication.
• Comfortable using CRM systems and multiple applications.
• Ability to work independently in a remote environment.

Responsibilities

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Skills

Italian fluent

English B2+

CRM systems

Independent remote worker

Job description

This is a fully remote role within Greece, with a full relocation package provided.

Start your next chapter in Greece — relocate with full support and work remotely from anywhere in the country while building your international career.

Are you fluent in Italian? Whether you already live in Greece or are considering relocating to Greece this opportunity offers paid training, a competitive salary package, and full relocation support.

Job Details

Location: Greece – 100% Remote / Work From Anywhere in Greece

Working Schedule: 5 days per week, 8 hours/day with rotational shifts between 08:00–00:00

Languages: Italian C1/C2 + English B2+

Compensation: €1,045 gross/month x 14 salaries + Performance bonus up to 15% subject to target achievement + Fully paid training from day one

Relocation Package: Flight ticket + 2 weeks of hotel accommodation + Airport pickup + Real estate agency fee covered

Your Responsibilities

You will:

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

What We're Looking For

• Fluent Italian – C1/C2 level
• English B2+ for training and internal communication
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Comfortable using CRM systems, digital tools, and multiple applications
• Good attention to detail and accurate data entry
• Ability to work independently in a remote environment
• Flexible and comfortable working rotational shifts
• Ability to work effectively in a fast-paced, international, multicultural team

No fees are charged at any stage of the recruitment process.