Italian Speaking Airline Support Agent (Relocation Bonus & Career Growth!)

CBTALENTS; Lipari; In loco; EUR 24.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation bonus

KPI bonus

Language allowance

Gym package

Staff discounts

Monthly events

On-site parking

Canteen access

Descrizione del lavoro

CBTALENTS seeks an Italian-speaking Airline Support Agent to assist customers with airline services. The role is on-site in Malta, requiring Italian native fluency and English proficiency, multi-channel support, and a rotating schedule.

You will handle inquiries across phone, social media, chat, and email, delivering solutions and maintaining high customer satisfaction. A relocation bonus and clear career growth opportunities are offered.

Competenze

• Native-level fluency in Italian and proficiency in English.
• Strong communication, writing, and listening skills.
• Previous customer care experience is essential.
• ECDL certificate preferred.

Mansioni

• Assist customers via phone, social media, chatbox, and emails.
• Provide solutions and support across multiple channels.
• Ensure high levels of customer satisfaction and professionalism.

Conoscenze

Italian fluency

English proficiency

Communication skills

Customer service experience

Formazione

ECDL certificate

Descrizione del lavoro

Italian Speaking Airline Support Agent (Relocation Bonus & Career Growth!)

Lipari, Metropolitan City of Messina, Italy

Job Openings Italian Speaking Airline Support Agent (Relocation Bonus & Career Growth!)

About the job Italian Speaking Airline Support Agent (Relocation Bonus & Career Growth!)

Location: Malta (On-Site)
Employment type: Full-time
Language Requirements: Italian C2 and English B2

Description:
Are you passionate about customer service and ready to elevate your career in the airline industry? We are looking for enthusiastic Italian Speaking Airline Support Agents to assist customers with queries about various airline services. You will be handling communications via phone, social media, chatbox, and emails.

Key Responsibilities:

• Assist customers with a wide range of airline-related queries.
• Provide solutions and support over multiple communication channels.
• Ensure high levels of customer satisfaction and professionalism.

Requirements:

• Native-level fluency in Italian and proficiency in English.
• Strong communication, writing, and listening skills.
• Previous customer care experience is essential.
• Computer literacy; possession of an ECDL certificate is preferred.
• Flexibility to work on a rotating schedule, Monday to Sunday.

Why You’ll Love It Here:

• Career progression and development opportunities.
• Gym packages, mobile schemes, and staff discounts.
• Monthly events, free on-site parking, and access to an in-house canteen.
• KPI bonus of up to €2,500 annually, based on performance.
• Language allowance of €3,000 annually for Italian speakers.

This is a great opportunity to be part of a dynamic team and grow your career in a stable, full-time role with excellent benefits!