Italian Speaking Airline Support Agent (Relocation Bonus & Career Growth!)

CBTALENTS; Bologna; On-site; EUR 21,000 - 30,000; Full time

Benefits offered by this job

Gym packages

Mobile schemes

Staff discounts

Monthly events

Free on-site parking

In-house canteen

KPI bonus up to €2,500 annually

Language allowance €3,000 annually

Job summary

CBTALENTS is seeking an Italian Speaking Airline Support Agent for on-site Malta operations to assist customers with queries across phone, chat, social media, and email.

Fluency in Italian and English, strong communication skills, and prior customer care experience are required. A rotating schedule (Mon-Sun) is expected, with a relocation bonus, KPI bonus up to €2,500 annually, and language allowance of €3,000 annually.

Qualifications

• Native-level fluency in Italian and proficient English.
• Strong written, verbal, and listening communication skills.
• Previous customer care experience is essential.
• Computer literacy; ECDL certificate preferred.
• Willingness to work a rotating schedule, including weekends.

Responsibilities

• Assist customers with airline-related queries across channels.
• Provide solutions and support via phone, chat, social media, and email.
• Maintain high levels of customer satisfaction and professionalism.

Skills

Italian fluency

English proficiency

Customer care experience

Education

ECDL certificate (preferred)

Job description

Italian Speaking Airline Support Agent (Relocation Bonus & Career Growth!)

Bologna, Metropolitan City of Bologna, Italy

Job Openings Italian Speaking Airline Support Agent (Relocation Bonus & Career Growth!)

About the job Italian Speaking Airline Support Agent (Relocation Bonus & Career Growth!)

Location: Malta (On-Site)
Employment type: Full-time
Language Requirements: Italian C2 and English B2

Description:
Are you passionate about customer service and ready to elevate your career in the airline industry? We are looking for enthusiastic Italian Speaking Airline Support Agents to assist customers with queries about various airline services. You will be handling communications via phone, social media, chatbox, and emails.

Key Responsibilities:

• Assist customers with a wide range of airline-related queries.
• Provide solutions and support over multiple communication channels.
• Ensure high levels of customer satisfaction and professionalism.

Requirements:

• Native-level fluency in Italian and proficiency in English.
• Strong communication, writing, and listening skills.
• Previous customer care experience is essential.
• Computer literacy; possession of an ECDL certificate is preferred.
• Flexibility to work on a rotating schedule, Monday to Sunday.

Why You’ll Love It Here:

• Career progression and development opportunities.
• Gym packages, mobile schemes, and staff discounts.
• Monthly events, free on-site parking, and access to an in-house canteen.
• KPI bonus of up to €2,500 annually, based on performance.
• Language allowance of €3,000 annually for Italian speakers.

This is a great opportunity to be part of a dynamic team and grow your career in a stable, full-time role with excellent benefits!