Italian Speaking Airline Support Agent (Relocation Bonus & Career Growth!)

CBTALENTS; Campania; Sur place; EUR 21 000 - 32 000; Plein temps

Avantages offerts par ce poste

Career progression

KPI bonus up to €2,500

Language allowance €3,000

Free on-site parking

Staff discounts

In-house canteen

Résumé du poste

CBTALENTS is seeking an Italian-speaking Airline Support Agent to assist customers with airline queries via phone, social media, chatbox and email. The role is based on-site in Malta with full-time hours and rotating shifts.

Native Italian and English proficiency are required, plus prior customer care experience. This position offers career growth, relocation bonus, and a KPI-based bonus while enjoying benefits like parking and staff discounts.

Qualifications

• Native-level fluency in Italian and proficiency in English.
• Previous customer care experience is essential.
• Computer literacy; possession of an ECDL certificate is preferred.
• Flexibility to work on a rotating schedule, Mon-Sun.

Responsabilités

• Assist customers with a wide range of airline-related queries.
• Provide solutions and support over multiple communication channels.
• Ensure high levels of customer satisfaction and professionalism.

Connaissances

Customer service

Communication skills

Written English

Listening skills

Formation

ECDL certificate

Outils

Microsoft Office

Description du poste

Italian Speaking Airline Support Agent (Relocation Bonus & Career Growth!)

Job Openings Italian Speaking Airline Support Agent (Relocation Bonus & Career Growth!)

About the job Italian Speaking Airline Support Agent (Relocation Bonus & Career Growth!)

Location: Malta (On-Site)
Employment type: Full-time
Language Requirements: Italian C2 and English B2

Description:
Are you passionate about customer service and ready to elevate your career in the airline industry? We are looking for enthusiastic Italian Speaking Airline Support Agents to assist customers with queries about various airline services. You will be handling communications via phone, social media, chatbox, and emails.

Key Responsibilities:

• Assist customers with a wide range of airline-related queries.


• Provide solutions and support over multiple communication channels.


• Ensure high levels of customer satisfaction and professionalism.

Requirements:

• Native-level fluency in Italian and proficiency in English.


• Strong communication, writing, and listening skills.


• Previous customer care experience is essential.


• Computer literacy; possession of an ECDL certificate is preferred.


• Flexibility to work on a rotating schedule, Monday to Sunday.

Why You’ll Love It Here:

• Career progression and development opportunities.


• Gym packages, mobile schemes, and staff discounts.


• Monthly events, free on-site parking, and access to an in-house canteen.


• KPI bonus of up to €2,500 annually, based on performance.


• Language allowance of €3,000 annually for Italian speakers.

This is a great opportunity to be part of a dynamic team and grow your career in a stable, full-time role with excellent benefits!