Italian Speaking Airline Support Agent (Relocation Bonus & Career Growth!)

CBTALENTS; Palermo; Sur place; EUR 23 000 - 30 000; Plein temps

Avantages offerts par ce poste

KPI bonus

Language allowance

Gym packages

Mobile schemes

Staff discounts

Free on-site parking

Canteen access

Résumé du poste

CBTALENTS is seeking an Italian Speaking Airline Support Agent to join our Malta team on-site. You will assist customers via phone, social media, chat, and email, handling queries about airline services and ensuring high levels of satisfaction.

Fluency in Italian (C2) and English (B2) is required, along with strong communication and writing skills. This full-time role offers a relocation bonus and career growth opportunities, a KPI-driven bonus up to €2,500, and a €3,000 annual language

Qualifications

• Native-level fluency in Italian and proficiency in English.
• Strong communication, writing, and listening skills.
• Previous customer care experience is essential.
• ECDL certificate preferred.
• Ability to work rotating schedule Mon-Sun.

Responsabilités

• Assist customers with a wide range of airline-related queries.
• Provide solutions and support over multiple channels.
• Ensure high levels of customer satisfaction and professionalism.

Connaissances

Italian fluency

English proficiency

Customer care experience

Communication skills

Formation

ECDL certificate

Description du poste

Italian Speaking Airline Support Agent (Relocation Bonus & Career Growth!)

Job Openings Italian Speaking Airline Support Agent (Relocation Bonus & Career Growth!)

About the job Italian Speaking Airline Support Agent (Relocation Bonus & Career Growth!)

Location: Malta (On-Site)
Employment type: Full-time
Language Requirements: Italian C2 and English B2

Description:
Are you passionate about customer service and ready to elevate your career in the airline industry? We are looking for enthusiastic Italian Speaking Airline Support Agents to assist customers with queries about various airline services. You will be handling communications via phone, social media, chatbox, and emails.

Key Responsibilities:

• Assist customers with a wide range of airline-related queries.


• Provide solutions and support over multiple communication channels.


• Ensure high levels of customer satisfaction and professionalism.

Requirements:

• Native-level fluency in Italian and proficiency in English.


• Strong communication, writing, and listening skills.


• Previous customer care experience is essential.


• Computer literacy; possession of an ECDL certificate is preferred.


• Flexibility to work on a rotating schedule, Monday to Sunday.

Why You’ll Love It Here:

• Career progression and development opportunities.


• Gym packages, mobile schemes, and staff discounts.


• Monthly events, free on-site parking, and access to an in-house canteen.


• KPI bonus of up to €2,500 annually, based on performance.


• Language allowance of €3,000 annually for Italian speakers.

This is a great opportunity to be part of a dynamic team and grow your career in a stable, full-time role with excellent benefits!