Italian Speaking Airline Support Agent (Relocation Bonus & Career Growth!)

CBTALENTS; Parma; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Relocation bonus

Career growth

Job summary

CBTALENTS is hiring an Italian Speaking Airline Support Agent to assist customers with airline-related queries across phone, social media, chat, and email. This is an on-site, full-time role in Malta with a rotating schedule and language requirements in Italian and English.

You will provide solutions, ensure high customer satisfaction, and benefit from a relocation bonus and clear career growth opportunities within a dynamic airline services team.

Qualifications

• Native-level fluency in Italian and proficiency in English.
• Strong communication, writing, and listening skills.
• Previous customer care experience is essential.
• ECDL certificate preferred.

Responsibilities

• Assist customers with a wide range of airline-related queries.
• Provide solutions and support over multiple communication channels.
• Ensure high levels of customer satisfaction and professionalism.

Skills

Italian fluency

English proficiency

Communication skills

Customer service experience

ECDL certificate

Job description

Italian Speaking Airline Support Agent (Relocation Bonus & Career Growth!)

Job Openings Italian Speaking Airline Support Agent (Relocation Bonus & Career Growth!)

About the job Italian Speaking Airline Support Agent (Relocation Bonus & Career Growth!)

Location: Malta (On-Site)
Employment type: Full-time
Language Requirements: Italian C2 and English B2

Description:
Are you passionate about customer service and ready to elevate your career in the airline industry? We are looking for enthusiastic Italian Speaking Airline Support Agents to assist customers with queries about various airline services. You will be handling communications via phone, social media, chatbox, and emails.

Key Responsibilities:

• Assist customers with a wide range of airline-related queries.


• Provide solutions and support over multiple communication channels.


• Ensure high levels of customer satisfaction and professionalism.

Requirements:

• Native-level fluency in Italian and proficiency in English.


• Strong communication, writing, and listening skills.


• Previous customer care experience is essential.


• Computer literacy; possession of an ECDL certificate is preferred.


• Flexibility to work on a rotating schedule, Monday to Sunday.

Why You’ll Love It Here:

• Career progression and development opportunities.


• Gym packages, mobile schemes, and staff discounts.


• Monthly events, free on-site parking, and access to an in-house canteen.


• KPI bonus of up to €2,500 annually, based on performance.


• Language allowance of €3,000 annually for Italian speakers.

This is a great opportunity to be part of a dynamic team and grow your career in a stable, full-time role with excellent benefits!