Italian Speaking Airline Support Agent (Relocation Bonus & Career Growth!)

CBTALENTS; Bari; Sur place; EUR 21 000 - 32 000; Plein temps

Résumé du poste

CBTALENTS is seeking an Italian-speaking Airline Support Agent to join our Malta-based team. This full-time, on-site role involves assisting customers with airline-related queries via phone, chat, social media and email, delivering friendly, multi-channel support and ensuring high satisfaction.

Requirements include native Italian and strong English, excellent communication skills, prior customer care experience, and flexibility for a rotating schedule.

Qualifications

• Native-level fluency in Italian and proficiency in English.
• Strong communication, writing and listening skills.
• Previous customer care experience is essential.
• ECDL certificate is preferred.

Responsabilités

• Assist customers with a wide range of airline-related queries.
• Provide solutions and support over multiple communication channels.
• Ensure high levels of customer satisfaction and professionalism.

Connaissances

Italian language - native

English language - B2

Communication skills

Customer care experience

Formation

ECDL Certificate (preferred)

Description du poste

Italian Speaking Airline Support Agent (Relocation Bonus & Career Growth!)

Job Openings Italian Speaking Airline Support Agent (Relocation Bonus & Career Growth!)

About the job Italian Speaking Airline Support Agent (Relocation Bonus & Career Growth!)

Location: Malta (On-Site)
Employment type: Full-time
Language Requirements: Italian C2 and English B2

Description:
Are you passionate about customer service and ready to elevate your career in the airline industry? We are looking for enthusiastic Italian Speaking Airline Support Agents to assist customers with queries about various airline services. You will be handling communications via phone, social media, chatbox, and emails.

Key Responsibilities:

• Assist customers with a wide range of airline-related queries.


• Provide solutions and support over multiple communication channels.


• Ensure high levels of customer satisfaction and professionalism.

Requirements:

• Native-level fluency in Italian and proficiency in English.


• Strong communication, writing, and listening skills.


• Previous customer care experience is essential.


• Computer literacy; possession of an ECDL certificate is preferred.


• Flexibility to work on a rotating schedule, Monday to Sunday.

Why You’ll Love It Here:

• Career progression and development opportunities.


• Gym packages, mobile schemes, and staff discounts.


• Monthly events, free on-site parking, and access to an in-house canteen.


• KPI bonus of up to €2,500 annually, based on performance.


• Language allowance of €3,000 annually for Italian speakers.

This is a great opportunity to be part of a dynamic team and grow your career in a stable, full-time role with excellent benefits!