Italian market customer care agent

WW Talents; Perugia; In loco; EUR 15.000 - 16.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully paid training

Full relocation package

Performance bonus

Descrizione del lavoro

WW Talents cerca un/una Customer Support Representative che parli italiano per operare onsite ad Atene, Grecia. L'opportunità prevede formazione retribuita, pacchetto di relocation completo e stipendio competitivo, con compenso mensile di €1.045,72 x 14 mensilità e bonus di performance fino al 10%.

Orario: 5 giorni/settimana, 8 ore/giorno con turni rotativi; supporto completo per il trasferimento nell'UE e assistenza all'alloggio.

Competenze

• Fluent Italian at C1/C2 level.
• English B2+ for training and internal communication.
• Strong communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Strong problem-solving and troubleshooting skills.
• Ability to handle inquiries professionally and efficiently.
• Good attention to detail and data entry accuracy.
• Flexible and comfortable with rotating shifts.
• No previous experience required; full paid training provided.

Mansioni

• Provide professional customer support in Italian via phone, email, and chat
• Respond to customer inquiries and resolve account-related issues
• Assist customers with platform, product, and service-related questions
• Troubleshoot issues and provide effective solutions
• Handle customer requests efficiently while maintaining high customer satisfaction
• Accurately document customer interactions in CRM and internal systems
• Follow established quality and productivity standards
• Help customers understand the platform and available features

Conoscenze

Fluent Italian

English B2+

Communication skills

Customer-focused

Problem-solving

Attention to detail

Teamwork

Shift flexibility

No prior experience required

Descrizione del lavoro

Luogo di lavoro: Perugia
Build your international Customer Support career in Athens, Greece. A great opportunity that combines your career with the Mediterranean lifestyle.

Join an international team as anItalian-Speaking Customer Support Representativeand work onsite in Athens, Greece in a dynamic, international, and multicultural environment.

Whether you are already in Greece or considering relocating from another EU country, this opportunity offerspaid training, a competitive salary package, and full relocation support.

Position:Italian-Speaking Customer Support Representative
Location:Athens, Greece - Onsite
Schedule:5 days per week, 8 hours/day with rotational shifts
Compensation:€1,045,72 gross/month x 14 salaries + Performance bonus upto 10% + Fully paid training + Full relocation package (flight ticket within EU, airport pickup + hotel accommodation + real estate agency fee)

Your Responsibilities

You will:

• Provide professional customer support in Italian via phone, email, and chat
• Respond to customer inquiries and resolve account-related issues
• Assist customers with platform, product, and service-related questions
• Troubleshoot issues and provide effective solutionsHandle customer requests efficiently while maintaining a high level of customer satisfaction
• Accurately document customer interactions in CRM and internal systems
• Follow established quality and productivity standards
• Help customers understand the platform and available features

What We're Looking For

• Fluent Italian - C1/C2 level
• English B2+for training and internal communication
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Ability to handle customer inquiries professionally and efficiently
• Good attention to detail and accurate data entry
• Flexible and comfortable working rotating shifts
• Ability to work effectively in a fast-paced, international, multicultural team
• No previous experience required - full paid training is provided