Italian market customer care agent

WW Talents; Varese; In loco; EUR 13.000 - 17.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully paid training

Full relocation package

Flight ticket within EU

Hotel accommodation

Descrizione del lavoro

WW Talents cerca un/una Addetto/a al supporto clienti in italiano da impiegare onsite ad Atene, Grecia. Opportunità in un ambiente internazionale e multiculturale, con training retribuito e piena assistenza al trasferimento.

Ruolo: supporto clienti in italiano via telefono, email e chat; turni rotativi, 5 giorni/settimana, 8 ore/giorno. Retribuzione: €1,045.72 lordi/mese su 14 mensilità, con bonus fino al 10% e pacchetto relocation completo.

Competenze

• Fornire supporto professionale ai clienti in italiano via telefono, e-mail e chat.
• Gestire richieste e problemi relativi a account e servizi.
• Aiutare i clienti con domande su piattaforma, prodotto e servizi.
• Documentare interazioni nel CRM e nei sistemi interni.
• Rispettare standard di qualità e produttività.
• Adattarsi a turni rotativi e a un ambiente internazionale.

Mansioni

• Fornire supporto in italiano via telefono, e-mail e chat.
• Gestire richieste e problemi legati agli account.
• Garantire una risoluzione rapida delle richieste e la soddisfazione del cliente.

Conoscenze

Italiano fluent

Inglese livello B2+

Centrato sul cliente

Problem solving

Data entry

Orari rotativi

Lavoro in team internazionale

Descrizione del lavoro

Luogo di lavoro: Varese
Build your international Customer Support career in Athens, Greece. A great opportunity that combines your career with the Mediterranean lifestyle.

Join an international team as anItalian-Speaking Customer Support Representativeand work onsite in Athens, Greece in a dynamic, international, and multicultural environment.

Whether you are already in Greece or considering relocating from another EU country, this opportunity offerspaid training, a competitive salary package, and full relocation support.

Position:Italian-Speaking Customer Support Representative
Location:Athens, Greece - Onsite
Schedule:5 days per week, 8 hours/day with rotational shifts
Compensation:€1,045,72 gross/month x 14 salaries + Performance bonus upto 10% + Fully paid training + Full relocation package (flight ticket within EU, airport pickup + hotel accommodation + real estate agency fee)

Your Responsibilities

You will:

• Provide professional customer support in Italian via phone, email, and chat
• Respond to customer inquiries and resolve account-related issues
• Assist customers with platform, product, and service-related questions
• Troubleshoot issues and provide effective solutions
• Handle customer requests efficiently while maintaining a high level of customer satisfaction
• Accurately document customer interactions in CRM and internal systems
• Follow established quality and productivity standards
• Help customers understand the platform and available features

What We’re Looking For

• Fluent Italian - C1/C2 level
• English B2+for training and internal communication
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Ability to handle customer inquiries professionally and efficiently
• Good attention to detail and accurate data entry
• Flexible and comfortable working rotating shifts
• Ability to work effectively in a fast-paced, international, multicultural team
• No previous experience required - full paid training is provided