Italian Customer Support Representative – Relocation To Greece Supported

Fh Collective Academy; Basilicata; Remote; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Paid training

Relocation package (EU)

Flight ticket covered

2 weeks hotel upon arrival

Airport pickup

Real estate agency fee covered

Job summary

FH Collective Academy is seeking Italian-speaking customer support professionals for a remote role based in Greece. The position offers relocation support for EU candidates and an international work environment with full training from day one.

Responsibilities include handling inquiries via phone, email, and chat in Italian, solving account issues, and logging interactions in the CRM. A fast-paced, multicultural team and strong communication skills are essential.

Qualifications

• Fluent Italian (C1/C2) is required.
• Good working knowledge of English (B2+) for training and internal communication.
• Strong interpersonal and analytical skills; problem-solving mindset.

Responsibilities

• Provide customer support via phone, email, and chat (Italian).
• Assist with account issues, content reports, and platform queries.
• Log interactions accurately in CRM and meet productivity/quality targets.
• Support community safety and product understanding.

Skills

Italian language (C1/C2)

English language (B2+)

Customer service

Multitasking

Job description

Customer Experience Project – Remote in Greece

We are looking for Italian speakers to join our customer support team in Greece. This role offers an international working environment along with full relocation support for candidates moving to Greece.

Imagine the freedom of remote work — with the vibrancy of Greek life.

Location: Greece (Remote - Work From Home)

Schedule: 5 days a week, rotational shifts (08:00 – 00:00)

Financial Package & Benefits

Base Salary: €1,050 gross / month x 14 salaries

Performance Bonus: Up to 10%

Paid Training: Full training is provided and fully paid from day one.

Relocation Package (for candidates relocating from another EU country):

• Flight ticket covered (within the EU)
• 2 weeks of hotel accommodation upon arrival
• Airport pickup on arrival
• Real estate agency fee covered

Daily Tasks

• Providing customer support via phone, email, and chat (in Italian)
• Assisting with account issues, content reports, and platform queries
• Resolving customer inquiries efficiently while maintaining high service quality
• Logging interaction details accurately in internal CRM systems
• Meeting standard team productivity and quality targets
• Advocating for community safety and product understanding

Profile We Are Looking For

• Fluent Italian (C1/C2 level)
• Good working knowledge of English (B2+ level) for training and internal communication
• Strong interpersonal and analytical skills
• A solutions-driven mindset and genuine passion for helping others
• Comfortable navigating digital tools and multi-screen environments
• Ability to adapt to a fast-paced, multicultural team
• No prior experience required — full training provided