Italian-Speaking Customer Support Agent – Remote in Greece | Relocation Support

FH Collective Academy; Genova; À distance; EUR 15 000 - 19 000; Plein temps

Résumé du poste

FH Collective Academy offers a fully remote customer support role based in Greece, with full relocation support. You will work from anywhere in Greece, receive paid training, and a competitive salary package.

The position includes a relocation package with flights, hotel, and real estate assistance. You will provide Italian-language support via phone, email and chat, handle inquiries, troubleshoot issues, and document interactions to ensure quality customer service in a fast-paced, international

Qualifications

• Fluent Italian at C1/C2 level required.
• English B2+ for training and internal communication.
• Strong communication and problem-solving abilities.
• Experience using CRM systems preferred.

Responsabilités

• Provide Italian-language customer support via phone, email and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services and platform features.
• Document interactions accurately and maintain quality standards.
• Maintain high level of customer satisfaction.

Connaissances

Italian fluency (C1/C2)

English (B2+)

Strong communication

Customer focus

Problem solving

CRM usage

Attention to detail

Remote work

Rotational shifts

Multicultural teamwork

Outils

CRM software

Description du poste

This is a fully remote role within Greece, with a full relocation package provided.

Start your next chapter in Greece — relocate with full support and work remotely from anywhere in the country while building your international career.

Are you fluent in Italian? Whether you already live in Greece or are considering relocating to Greece this opportunity offers paid training, a competitive salary package, and full relocation support.

Job Details

Location: Greece – 100% Remote / Work From Anywhere in Greece

Working Schedule: 5 days per week, 8 hours/day with rotational shifts between 08:00–00:00

Languages: Italian C1/C2 + English B2+

Compensation: €1,045 gross/month x 14 salaries + Performance bonus up to 15% subject to target achievement + Fully paid training from day one

Relocation Package: Flight ticket + 2 weeks of hotel accommodation + Airport pickup + Real estate agency fee covered

Your Responsibilities

You will:

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

What We're Looking For

• Fluent Italian – C1/C2 level
• English B2+ for training and internal communication
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Comfortable using CRM systems, digital tools, and multiple applications
• Good attention to detail and accurate data entry
• Ability to work independently in a remote environment
• Flexible and comfortable working rotational shifts
• Ability to work effectively in a fast-paced, international, multicultural team

No fees are charged at any stage of the recruitment process.