Italian Customer Support Agent | Courier Services - Work In Athens, Greece

Mercier Consultancy Group; Napoli; On-site; EUR 15,000 - 23,000; Full time

Benefits offered by this job

Relocation package

Performance bonus

Training in Logistics

Health insurance

Relocation support

Job summary

Mercier Consultancy Group is seeking an Italian-speaking Customer Support Agent for our Courier & Delivery Services division. The role centers on assisting Italian clients with logistics inquiries, monitoring shipment statuses, resolving issues, and delivering empathetic support via phone, email, and live chat while maintaining accurate records.

In Greece, you will join an international team, with a comprehensive relocation package, paid training in logistics operations, and a monthly salary

Qualifications

• Native Italian language is mandatory.
• Proficient English for collaboration with international team.
• EU passport or legal permit to work in the EU.
• Experience in customer service or logistics is valued.

Responsibilities

• Act as the primary contact for Italian-speaking clients regarding logistics inquiries.
• Monitor shipment statuses and troubleshoot to ensure timely delivery.
• Coordinate with international courier teams to resolve shipping or dispatch issues.
• Provide professional communication via phone, email, and live chat.
• Maintain logs of client interactions and shipment data.
• Identify recurring pain points to improve logistics processes.
• Ensure SLAs are met with world-class Italian market support.

Skills

Customer service

Problem solving

Communication

Team collaboration

Job description

Italian Customer Support Agent | Courier & Delivery Services

Job Overview

We are currently sourcing exceptional talent for an Italian Customer Support Agent | Courier & Delivery Services position in Greece. This is a unique opportunity to join the fast-paced Logistics & Supply Chain industry, providing high-quality support to clients within a globally recognized delivery network.

Key Responsibilities

• Act as the primary point of contact for Italian-speaking clients regarding their logistics and delivery inquiries.
• Monitor and troubleshoot shipment statuses to ensure timely delivery within the Logistics & Supply Chain sector.
• Coordinate with international courier teams to resolve complex shipping, customs, or dispatch issues.
• Provide professional, empathetic, and solution-oriented communication via phone, email, and live chat.
• Maintain accurate logs of client interactions and shipment data within internal management systems.
• Contribute to the continuous improvement of logistics processes by identifying recurring customer pain points.
• Ensure all service level agreements (SLAs) are met, providing world-class support for the Italian market.

Requirements

• Native or fluent Italian (spoken and written) is mandatory for this role.
• Proficiency in English to effectively collaborate within our international team.
• Valid EU passport or a legal permit to work in the EU (mandatory).
• Previous experience in customer service or logistics and supply chain environments is highly valued.
• Strong problem-solving skills and the ability to work in a dynamic, high-volume environment.
• A customer-centric mindset with a dedication to delivering excellence in every interaction.

Benefits

What We Offer

• Competitive Monthly Salary with 13th and 14th salary bonuses per year.
• Fully Paid Relocation Package (including flight, transfer, and initial hotel accommodation).
• Monthly Performance Bonus for high achievers.
• Fully Paid Initial and Ongoing Training in Logistics & Supply Chain operations.
• Private Health Insurance coverage.
• Relocation support from our team to ensure a smooth transition to your new life in Greece.
• And Much More...

Life in Greece

Choosing one of our Italian-speaking jobs in Greece means choosing an unparalleled lifestyle. You will enjoy the legendary Mediterranean climate, where the sun shines for over 300 days a year, providing the perfect backdrop for exploring ancient history and vibrant island cultures that make Greece a top-tier destination for international professionals.

Relocating to Athens provides an incredible quality of life, featuring world-famous gastronomy, a bustling social scene, and a low cost of living compared to major Western European hubs. With our comprehensive relocation package, you can start your new career in Greece with confidence, knowing you are joining a thriving community of international talent.