Italian Customer Support Agent | Courier Services - Work In Athens, Greece

Mercier Consultancy Group; Italia; On-site; EUR 17,000 - 23,000; Full time

Benefits offered by this job

Relocation package

13th & 14th salary included

Monthly performance bonus

Fully paid training

Private health insurance

Job summary

Mercier Consultancy Group is sourcing an Italian Customer Support Agent for our courier and delivery services client in Athens, Greece. You will handle Italian-speaking client inquiries, monitor shipments, and coordinate with international teams to resolve issues.

The role requires native or fluent Italian, good English, and EU work eligibility. We offer a fully paid relocation package, ongoing training, private health insurance, and a monthly performance bonus.

Qualifications

• Native or fluent Italian (spoken and written) is mandatory.
• Proficiency in English to collaborate with international team.

Responsibilities

• Be primary contact for Italian-speaking clients regarding logistics and delivery inquiries.
• Monitor shipment statuses and troubleshoot to ensure timely delivery.
• Coordinate with international courier teams to resolve shipping, customs, or dispatch issues.
• Provide professional, empathetic communication via phone, email, and live chat.
• Maintain logs of client interactions and shipment data in internal systems.
• Identify recurring client pain points to improve logistics processes.
• Ensure SLAs are met and deliver world-class support for the Italian market.

Skills

Italian fluency

English proficiency

Job description

Italian Customer Support Agent | Courier & Delivery Services

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, dedicated to connecting top‑tier talent with industry‑leading organizations across Europe. We pride ourselves on delivering excellence, ensuring that our candidates find not just a position, but a career‑defining experience with global market leaders.

Job Overview

We are currently sourcing exceptional talent for an Italian Customer Support Agent | Courier & Delivery Services position in Greece. This is a unique opportunity to join the fast‑paced Logistics & Supply Chain industry, providing high‑quality support to clients within a globally recognized delivery network.

Key Responsibilities

• Act as the primary point of contact for Italian‑speaking clients regarding their logistics and delivery inquiries.
• Monitor and troubleshoot shipment statuses to ensure timely delivery within the Logistics & Supply Chain sector.
• Coordinate with international courier teams to resolve complex shipping, customs, or dispatch issues.
• Provide professional, empathetic, and solution‑oriented communication via phone, email, and live chat.
• Maintain accurate logs of client interactions and shipment data within internal management systems.
• Contribute to the continuous improvement of logistics processes by identifying recurring customer pain points.
• Ensure all service level agreements (SLAs) are met, providing world‑class support for the Italian market.

Requirements

• Native or fluent Italian (spoken and written) is mandatory for this role.
• Proficiency in English to effectively collaborate within our international team.
• Valid EU passport or a legal permit to work in the EU (mandatory).
• Previous experience in customer service or logistics and supply chain environments is highly valued.
• Strong problem‑solving skills and the ability to work in a dynamic, high‑volume environment.
• A customer‑centric mindset with a dedication to delivering excellence in every interaction.

What We Offer

• Competitive Monthly Salary with 13th and 14th salary bonuses per year.
• Fully Paid Relocation Package (including flight, transfer, and initial hotel accommodation).
• Monthly Performance Bonus for high achievers.
• Fully Paid Initial and Ongoing Training in Logistics & Supply Chain operations.
• Private Health Insurance coverage.
• Relocation support from our team to ensure a smooth transition to your new life in Greece.
• And Much More...

Life in Greece

Choosing one of our Italian‑speaking jobs in Greece means choosing an unparalleled lifestyle. You will enjoy the legendary Mediterranean climate, where the sun shines for over 300 days a year, providing the perfect backdrop for exploring ancient history and vibrant island cultures that make Greece a top‑tier destination for international professionals.

Relocating to Athens provides an incredible quality of life, featuring world‑famous gastronomy, a bustling social scene, and a low cost of living compared to major Western European hubs. With our comprehensive relocation package, you can start your new career in Greece with confidence, knowing you are joining a thriving community of international talent.

Italian Customer Support Agent | Courier Services - Work In Athens, Greece IT