Italian Customer Success Specialist

Cross Border Talents; Torino; In loco; EUR 32.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal allowance

Health and Life Insurance

Relocation package

Onsite work environment

Descrizione del lavoro

Cross Border Talents seeks a Customer Specialist to be the first point of contact for customers, delivering professional support across phone, email, chat, and other channels. You will identify needs, provide effective solutions, and ensure a positive experience throughout every interaction.

You will handle inquiries, orders, accounts, products, and services while maintaining up-to-date knowledge of offerings and company policies.

Competenze

• Fluent in Italian (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency card.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field.

Mansioni

• Provide friendly and professional customer support through phone, email, chat, and other communication channels.
• Assist customers with general inquiries, orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear, and helpful information.
• Resolve questions, concerns, and complaints efficiently while maintaining a positive and customer-focused approach.
• Guide customers through processes, platforms, products, or services when assistance is needed.
• Accurately document customer interactions, requests, and resolutions in internal systems.
• Collaborate with internal teams to ensure timely issue resolution and a seamless customer experience.
• Identify recurring customer concerns and share feedback that may help improve processes and service quality.
• Maintain up-to-date knowledge of company products, services, procedures, and policies through continuous training.

Conoscenze

Italian language

English language

Analytical skills

Communication skills

Proactive mindset

Descrizione del lavoro

Cross Border Talents seeks a Customer Specialist to be the first point of contact for customers, delivering professional support across phone, email, chat, and other channels. You will identify needs, provide effective solutions, and ensure a positive experience throughout every interaction.

You will handle inquiries, orders, accounts, products, and services while maintaining up-to-date knowledge of offerings and company policies.