Italian Customer Specialist — Travel Support & Relocation

Cross Border Talents; Roma; In loco; EUR 24.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal allowance

Health and life insurance

Relocation package

Onsite work environment

Descrizione del lavoro

Cross Border Talents is seeking a Customer Specialist to be the first point of contact for customers across phone, email, chat, and other channels. You will resolve inquiries, handle orders and accounts, and ensure a positive experience from start to finish.

The role requires fluent Italian and English, EU citizenship or Portuguese residency, and strong communication skills. Relocation assistance is provided for a smooth transition and onsite work is offered.

Competenze

• Fluent in Italian (C1/C2) and English (B2).
• EU citizenship or Portuguese residency required.
• Strong analytical, creative, and communication abilities.
• Professional, proactive, and eager to grow in travel.

Mansioni

• Provide friendly, professional customer support via phone, email, chat, and other channels.
• Assist customers with inquiries, orders, accounts, products and services.
• Identify needs and offer effective, clear solutions.
• Document interactions and resolutions accurately in internal systems.
• Collaborate with internal teams to ensure timely issue resolution.
• Share feedback to improve processes and service quality.
• Stay updated on products, procedures, and policies through training.

Conoscenze

Language fluency Italian

Language fluency English

Analytical skills

Communication skills

Descrizione del lavoro

Cross Border Talents is seeking a Customer Specialist to be the first point of contact for customers across phone, email, chat, and other channels. You will resolve inquiries, handle orders and accounts, and ensure a positive experience from start to finish.

The role requires fluent Italian and English, EU citizenship or Portuguese residency, and strong communication skills. Relocation assistance is provided for a smooth transition and onsite work is offered.