Italian Customer Specialist in Lisbon - Relocation & Perks

BlueView Talent; Bologna; Sur place; EUR 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

Meal allowance

Health and life insurance

Relocation package

Onsite work

Résumé du poste

BlueView Talent is seeking a Customer Specialist Representative to be the first point of contact for customers, delivering professional assistance across phone, email, chat, and other channels in the travel field.

You will identify needs, provide clear solutions, document interactions, and collaborate with internal teams to ensure a seamless customer experience while growing your knowledge of our products and policies.

Qualifications

• Fluent in Italian (C1/C2) and English (B2)
• EU citizenship or valid Portuguese residency card
• Strong analytical, creative, and communication abilities
• Professional, detail‑oriented, proactive, and eager to learn in travel

Responsabilités

• Provide friendly and professional customer support through phone, email, chat, and other communication channels.
• Assist customers with general inquiries, orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear, and helpful information.
• Resolve questions, concerns, and complaints efficiently while maintaining a positive and customer-focused approach.
• Guide customers through processes, platforms, products, or services when assistance is needed.
• Accurately document customer interactions, requests, and resolutions in internal systems.
• Collaborate with internal teams to ensure timely issue resolution and a seamless customer experience.
• Identify recurring customer concerns and share feedback that may help improve processes and service quality.
• Maintain up-to-date knowledge of company products, services, procedures, and policies through continuous training.

Connaissances

Analytical skills

Creative thinking

Communication skills

Detail-oriented

Proactive mindset

Description du poste

BlueView Talent is seeking a Customer Specialist Representative to be the first point of contact for customers, delivering professional assistance across phone, email, chat, and other channels in the travel field.

You will identify needs, provide clear solutions, document interactions, and collaborate with internal teams to ensure a seamless customer experience while growing your knowledge of our products and policies.