Italian Customer Specialist – Travel Support & Growth

Cross Border Talents; Bologna; In loco; EUR 24.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal Allowance

Health and Life Insurance

Relocation Package

Onsite Work

Descrizione del lavoro

Cross Border Talents is seeking a Customer Specialist to be the first point of contact for customers, delivering professional assistance across phone, email, chat, and other channels. You will identify needs, provide solutions, and document interactions to ensure a smooth experience.

The role requires Italian fluency (C1/C2) and English (B2), EU or Portuguese residency, and strong analytical and communication skills.

Competenze

• Fluent in Italian (C1/C2) and English (B2).
• EU citizenship or Portuguese residency card.
• Strong analytical, creative, and communication abilities.

Mansioni

• Provide friendly and professional customer support through phone, email, chat, and other communication channels.
• Assist customers with general inquiries, orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear, and helpful information.
• Resolve questions, concerns, and complaints efficiently while maintaining a positive and customer-focused approach.
• Guide customers through processes, platforms, products, or services when assistance is needed.
• Accurately document customer interactions, requests, and resolutions in internal systems.
• Collaborate with internal teams to ensure timely issue resolution and a seamless customer experience.
• Identify recurring customer concerns and share feedback that may help improve processes and service quality.
• Maintain up-to-date knowledge of company products, services, procedures, and policies through continuous training.

Conoscenze

Analytical skills

Creativity

Communication skills

Italian (C1/C2)

English (B2)

Descrizione del lavoro

Cross Border Talents is seeking a Customer Specialist to be the first point of contact for customers, delivering professional assistance across phone, email, chat, and other channels. You will identify needs, provide solutions, and document interactions to ensure a smooth experience.

The role requires Italian fluency (C1/C2) and English (B2), EU or Portuguese residency, and strong analytical and communication skills.