Italian Airline Support Agent - Career Growth & Perks

CBTALENTS; Ischia di Castro; Vor Ort; EUR 24.000 - 32.000; Vollzeit

Benefits dieser Stelle

Career progression

Gym packages

Mobile schemes

Staff discounts

Monthly events

Free on-site parking

In-house canteen

KPI bonus €2,500

Language allowance €3,000

Zusammenfassung

CBTALENTS is seeking an Italian Speaking Airline Support Agent to handle customer queries via phone, social media, chat, and email from our Malta on-site location. This full-time role requires native Italian and strong English skills, plus experience in customer care and good communication abilities.

You will work on a rotating schedule across Monday to Sunday with opportunities for career growth and competitive benefits in a dynamic airline service environment.

Qualifikationen

• Native-level fluency in Italian and proficiency in English.
• Strong communication, writing and listening skills.
• Previous customer care experience is essential.
• Computer literacy; ECDL certificate preferred.
• Flexibility to work on a rotating schedule, Monday to Sunday.

Aufgaben

• Assist customers with a wide range of airline-related queries.
• Provide solutions and support over multiple channels.
• Ensure high levels of customer satisfaction and professionalism.

Kenntnisse

Italian native

English B2

Multichannel support

Customer service

Communication skills

Ausbildung

ECDL certificate

Jobbeschreibung

CBTALENTS is seeking an Italian Speaking Airline Support Agent to handle customer queries via phone, social media, chat, and email from our Malta on-site location. This full-time role requires native Italian and strong English skills, plus experience in customer care and good communication abilities.

You will work on a rotating schedule across Monday to Sunday with opportunities for career growth and competitive benefits in a dynamic airline service environment.