Italian Airline Support Agent – Career Growth

CBTALENTS; Roma; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Gym packages

Mobile schemes

Staff discounts

Free on-site parking

In-house canteen

KPI bonus up to €2,500 annually

Language allowance €3,000 annually

Job summary

CBTALENTS is seeking an Italian-speaking Airline Support Agent for an on-site role in Malta. You will handle customer inquiries across phone, social media, chat, and email, delivering professional, timely solutions while maintaining high satisfaction levels.

The ideal candidate communicates fluently in Italian and English, has strong listening/writing skills, and possesses prior customer care experience. Flexibility for rotating shifts is required.

Qualifications

• Native-level fluency in Italian and proficiency in English.
• Strong communication, writing, and listening skills.
• Previous customer care experience is essential.
• Computer literacy; ECDL certificate is preferred.

Responsibilities

• Assist customers with a wide range of airline-related queries across multiple channels.
• Provide solutions and support over phone, social media, chat, and emails.
• Maintain high levels of customer satisfaction and professionalism.

Skills

Italian language

English language

Communication skills

Customer care experience

ECDL certificate

Education

ECDL certificate

Job description

CBTALENTS is seeking an Italian-speaking Airline Support Agent for an on-site role in Malta. You will handle customer inquiries across phone, social media, chat, and email, delivering professional, timely solutions while maintaining high satisfaction levels.

The ideal candidate communicates fluently in Italian and English, has strong listening/writing skills, and possesses prior customer care experience. Flexibility for rotating shifts is required.