IT Support Specialist — Retail & POS Tech (Milan)

North Sails Apparel; Lazio; In loco; EUR 32.000 - 52.000; Tempo pieno

Descrizione del lavoro

North Sails Apparel seeks an IT Support Specialist to join our Milan team. The role provides 1st and 2nd line IT support for office staff and retail teams, covering end-user devices, hardware, networks, and POS systems.

You will manage tickets, device provisioning, JML processes, and store visits. Fluent Italian and English are required, with a willingness to travel to stores in Italy and Europe.

Competenze

• Experience with Windows 11 and Microsoft 365 administration.
• Solid understanding of basic networking concepts (IP, DNS, DHCP, Wi‑Fi).
• Native or fluent Italian with professional working English for collaboration.
• Willingness to travel to retail stores at short notice.

Mansioni

• Handle incoming support tickets from office and retail staff, resolving issues or escalating as needed.
• Build, configure, and issue laptops, mobile devices and peripherals; maintain hardware asset register.
• Execute Joiners, Movers and Leavers (JML) processes across user accounts, devices and access permissions.
• Support retail stores with POS hardware, payment terminals, printers and stock-scanning devices.
• Diagnose and resolve local network issues (switches, Wi‑Fi, cabling, ISP).
• Attend retail stores for hardware installations, tech refreshes, fault resolutions and new store openings.
• Maintain clear support documentation and escalate complex issues with detailed diagnostics.

Conoscenze

Windows 11 proficiency

Microsoft 365 administration

Networking concepts

Italian/English communication

Travel readiness

Strumenti

Azure AD

Intune

Active Directory

Freshdesk

ServiceNow

Jira

Descrizione del lavoro

North Sails Apparel seeks an IT Support Specialist to join our Milan team. The role provides 1st and 2nd line IT support for office staff and retail teams, covering end-user devices, hardware, networks, and POS systems.

You will manage tickets, device provisioning, JML processes, and store visits. Fluent Italian and English are required, with a willingness to travel to stores in Italy and Europe.