Information Technology Support Specialist

North Sails Apparel; Lazio; In loco; EUR 32.000 - 52.000; Tempo pieno

Descrizione del lavoro

North Sails Apparel seeks an IT Support Specialist to join our Milan team. The role provides 1st and 2nd line IT support for office staff and retail teams, covering end-user devices, hardware, networks, and POS systems.

You will manage tickets, device provisioning, JML processes, and store visits. Fluent Italian and English are required, with a willingness to travel to stores in Italy and Europe.

Competenze

• Experience with Windows 11 and Microsoft 365 administration.
• Solid understanding of basic networking concepts (IP, DNS, DHCP, Wi‑Fi).
• Native or fluent Italian with professional working English for collaboration.
• Willingness to travel to retail stores at short notice.

Mansioni

• Handle incoming support tickets from office and retail staff, resolving issues or escalating as needed.
• Build, configure, and issue laptops, mobile devices and peripherals; maintain hardware asset register.
• Execute Joiners, Movers and Leavers (JML) processes across user accounts, devices and access permissions.
• Support retail stores with POS hardware, payment terminals, printers and stock-scanning devices.
• Diagnose and resolve local network issues (switches, Wi‑Fi, cabling, ISP).
• Attend retail stores for hardware installations, tech refreshes, fault resolutions and new store openings.
• Maintain clear support documentation and escalate complex issues with detailed diagnostics.

Conoscenze

Windows 11 proficiency

Microsoft 365 administration

Networking concepts

Italian/English communication

Travel readiness

Strumenti

Azure AD

Intune

Active Directory

Freshdesk

ServiceNow

Jira

Descrizione del lavoro

Location:

Milan, Italy Reports to:

IT Systems Manager Contract:

Full time, permanent Travel:

Occasional travel to retail stores in Italy, occasional travel elsewhere in Europe

About the Role

We are seeking an IT Support Specialist to join our team in Milan. In this hands-on role, you will provide 1st and 2nd line IT support to both our Milan office staff and our retail store teams. You will be responsible for ensuring smooth daily operations across end-user devices, hardware, networks, and Point of Sale (POS) systems, acting as a crucial point of contact for local technical support.

Key Responsibilities

• User Support: Handle incoming support tickets and requests from office and retail staff, resolving issues or escalating them within agreed SLAs.
• Device & Asset Management: Build, configure, and issue laptops, mobile devices, and peripherals; accurately maintain the hardware asset register.
• Identity & Access Management: Execute Joiners, Movers, and Leavers (JML) processes across user accounts, devices, and access permissions.
• Retail Technical Support: Support retail stores with POS hardware, payment terminals, receipt/barcode printers, and stock-scanning devices.
• Network Troubleshooting: Diagnose and resolve local network issues, including switches, wireless access points, structured cabling, and ISP connectivity faults.
• On-Site & Retail Operations: Attend retail stores for hardware installations, tech refreshes, fault resolutions, and new store openings.
• Documentation & Escalation: Maintain clear support documentation and knowledge base articles. Escalate complex technical issues to the IT Systems Manager and central IT teams with complete diagnostic detail.

Requirements

• Technical Skills: Working knowledge of Windows 11 and Microsoft 365 administration.
• Networking: Solid understanding of basic networking concepts (IP addressing, DNS, DHCP, Wi-Fi configuration).
• Language Proficiency: Native or fluent Italian, with professional working proficiency in English for daily collaboration with international teams.
• Mobility: Valid driving licence and willingness to travel to retail stores at short notice.

Desirable Qualifications

• Hands-on experience with Microsoft Entra ID (Azure AD), Intune, or Active Directory. Previous experience supporting retail environments or Point of Sale (POS) hardware. Familiarity with ITSM / ticketing platforms (e.g., Freshdesk, ServiceNow, Jira). Relevant IT certifications (e.g., CompTIA A+, Network+, or Microsoft Fundamentals).

If you are ready to take the next step in your IT career and drive technical success across our dynamic office and retail teams.