IT Support Specialist

BCIC Swiss; Ortona; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

BCIC Swiss is searching for an IT Support Specialist to provide first- or second-level support for customers in Italy. Responsibilities include troubleshooting issues, maintaining ticket updates, and supporting both Windows and macOS environments.

The ideal candidate will have several years of IT experience and must hold a valid work permit in Italy. Join BCIC Swiss for a dynamic career in IT support.

Competenze

• Valid work permit in Italy required.
• Several years of experience in the IT field.

Mansioni

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS and Microsoft Office.
• Support Apple PC users with basic Mac OS knowledge.
• Install, upgrade, support, and troubleshoot printers and hardware.
• Perform repairs on desktops, laptops, and printers.
• Use diagnostic tools for network connectivity and workstation problems.

Conoscenze

Troubleshooting

Problem Solving

Help desk & ticketing systems

Windows support

macOS support

Basic Networking

Descrizione del lavoro

Skills Troubleshooting , Problem Solving , Help desk & ticketing systems , Windows & macOS support , Basic Networking.

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Dispatch, on-site) "IT Support Specialist" in Italy.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS , Microsoft Office & Cisco Jabber authorized .
• Should have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements

• Must hold a valid work permit in Italy
• Several years of experience in the IT field