IT Onsite Support Specialist

GROHE; Lombardia; Hybrid; EUR 60,000 - 80,000; Full time

Job summary

LIXIL, including GROHE, seeks an IT Onsite Specialist for Italy & Adria to support regional IT operations, ensure secure IT services, and contribute to projects shaping the business. You will work with cross-functional teams across Europe and drive automation and new tech adoption.

Based in Lombardia, this hybrid role involves collaboration with stakeholders and occasional travel to Adria. Strong IT background and multilingual communication are valued.

Qualifications

• 5-8 years IT support experience, ideally in international environment.
• Experience providing 2nd-level support and handling tickets.
• Experience working on global or regional IT projects.
• Strong knowledge of SQL, MS Analysis Services, Google BigQuery, Intune, Apple Business Manager, Cisco CM/CCX and SAP.
• Hands-on with EDI processes, logistics apps, access control systems, and network maintenance.

Responsibilities

• Monitor and troubleshoot EDI integrations, order processing, and logistics systems incl. GOL.
• Support revenue management applications for OOH and Agent channels.
• Manage data cubes using MS Analysis Services; develop SQL queries for reporting.
• Provide second-level IT support via the ticketing system; resolve incidents.
• Set up live audiovisual support for meetings, conferences, and events.
• Maintain IT security/compliance and perform preventive maintenance.

Skills

IT Support

Second-level support

Global projects

SQL

BigQuery

Intune

Apple Business Manager

Cisco CM/CCX

Tools

SAP

MS Analysis Services

Google BigQuery

Microsoft Intune

Apple Business Manager

Cisco Unified CM/CCX

Job description

Help us shape the future of living spaces through technology

At LIXIL, we believe water has the power to transform lives. Through our pioneering solutions in housing and water technology, we create products that make better homes a reality for everyone, everywhere. Operating in over 150 countries, our portfolio includes industry-leading brands such as GROHE, united by a commitment to innovation, sustainability, and enhancing everyday experiences.

As part of LIXIL, GROHE is a global leader in bathroom and kitchen solutions, renowned for quality, design, and cutting-edge technology. We are looking for an IT Onsite Specialist, Italy & Adria to support our regional operations, ensure reliable and secure IT services, and contribute to projects that shape the future of our business.

Your Impact

As the local IT reference for Italy and Adria, you will combine hands-on technical support with responsibility for business applications, data, infrastructure, and IT operations. You will support colleagues and senior stakeholders, collaborate with teams across Europe, and contribute to global initiatives focused on automation, AI, and improved ways of working.

What You'll Do

Business Applications, Data & Order Management

• Monitor and troubleshoot EDI integrations, order processing, and logistics systems, including GOL.
• Support revenue management applications for OOH and Agent channels.
• Manage data cubes using MS Analysis Services and Google BigQuery, develop SQL queries for reporting, and support FSD/CSD implementation.
• Support customised applications and integrate external sales agents into LIXIL IT systems.

IT Infrastructure, Devices & Security

• Maintain local IT infrastructure, including networks, cabling, hardware, backups, and secure remote access.
• Manage corporate mobile devices using Apple Business Manager and Microsoft Intune.
• Support local telephony and contact centre systems, including Cisco Unified CM/CCX.
• Oversee physical access and security systems, including alarms, parking, corporate badges, and attendance records.
• Help maintain IT security and compliance with company standards and software licensing requirements.
• Provide second-level technical support to users and senior stakeholders, managing requests through the ticketing system.
• Set up and provide live audiovisual support for meetings, conferences, and events.
• Ensure preventive maintenance of IT equipment and appropriate workstation setups.
• Maintain responsive, reliable support and identify opportunities to improve the user experience.

Projects, Governance & Collaboration

• Contribute to global LIXIL projects and support regional IT initiatives.
• Coordinate external vendors and service providers.
• Support IT budget planning and execution in collaboration with regional leadership.
• Evaluate and implement technologies in line with global standards and business needs.
• Work with colleagues across European offices to improve efficiency, automation, and the adoption of new technologies.

What You'll Bring

• 5-8 years of experience in IT support, ideally within an international environment.
• Experience providing second-level support and managing technical issues through ticketing systems.
• Experience working on global or regional IT projects.
• Practical knowledge of SQL, MS Analysis Services, Google BigQuery, Microsoft Intune, Apple Business Manager, Cisco Unified CM/CCX, and SAP.
• Hands-on experience with EDI processes, logistics applications, access control systems, and network maintenance.
• Strong organisational and problem-solving skills, with the ability to multitask and manage competing priorities.
• Excellent communication skills and confidence working with stakeholders at different levels, both internally and externally.

You are adaptable, resilient, and curious about emerging technologies. You enjoy taking ownership, proposing new ways of working, and collaborating with others to turn technical challenges into practical solutions.

The Role at a Glance

• Working arrangement: Full-time, hybrid.
• Travel: Occasional travel to Adria, including Zagreb, Croatia, approximately one to two times per year.

Ready to Make an Impact?

If you enjoy solving complex technical challenges, supporting business operations, and working with international teams, we would love to hear from you.

Join LIXIL and GROHE and help us deliver reliable, innovative technology solutions that make a difference every day.