IT Onsite Support Specialist - Italy

LIXIL; Lombardia; Hybrid; EUR 55,000 - 85,000; Full time

Job summary

LIXIL's GROHE division in Milan, Italy is seeking an IT Onsite Specialist for Italy & Adria to ensure reliable IT services, support regional operations, and contribute to automation and security initiatives.

Based in Milan with hybrid work and occasional travel to Adria, you will manage business applications, data, infrastructure, and user support, engaging with stakeholders across Europe to improve efficiency and digital workflows.

Qualifications

• 5–8 years of IT support experience in an international environment.
• Experience providing second-level support and using ticketing systems.
• Experience working on global or regional IT projects.
• Hands-on knowledge of data and IT infrastructure concepts (SQL, EDI, security).

Responsibilities

• Provide second-level technical support and manage requests via ticketing system.
• Set up live audiovisual support for meetings and events.
• Maintain IT infrastructure, devices, networks, backups, and security.
• Coordinate with regional and global teams on IT projects and initiatives.

Skills

IT support

Second-level support

Global projects

Stakeholder communication

Tools

SQL

MS Analysis Services

Google BigQuery

Microsoft Intune

Apple Business Manager

Cisco Unified CM/CCX

SAP

Job description

Europe Italy LE_0147-Grohe S.p.A Employee Assignment Not remote Full Time 30 November 2026

Help us shape the future of living spaces through technology

At LIXIL, we believe water has the power to transform lives. Through our pioneering solutions in housing and water technology, we create products that make better homes a reality for everyone, everywhere. Operating in over 150 countries, our portfolio includes industry-leading brands such as GROHE, united by a commitment to innovation, sustainability, and enhancing everyday experiences.

As part of LIXIL, GROHE is a global leader in bathroom and kitchen solutions, renowned for quality, design, and cutting-edge technology. We are looking for an IT Onsite Specialist, Italy & Adria to support our regional operations, ensure reliable and secure IT services, and contribute to projects that shape the future of our business.

Your Impact

As the local IT reference for Italy and Adria, you will combine hands-on technical support with responsibility for business applications, data, infrastructure, and IT operations. You will support colleagues and senior stakeholders, collaborate with teams across Europe, and contribute to global initiatives focused on automation, AI, and improved ways of working.

What You’ll Do

Business Applications, Data & Order Management

• Monitor and troubleshoot EDI integrations, order processing, and logistics systems, including GOL.
• Support revenue management applications for OOH and Agent channels.
• Manage data cubes using MS Analysis Services and Google BigQuery, develop SQL queries for reporting, and support FSD/CSD implementation.
• Support customised applications and integrate external sales agents into LIXIL IT systems.

IT Infrastructure, Devices & Security

• Maintain local IT infrastructure, including networks, cabling, hardware, backups, and secure remote access.
• Manage corporate mobile devices using Apple Business Manager and Microsoft Intune.
• Support local telephony and contact centre systems, including Cisco Unified CM/CCX.
• Oversee physical access and security systems, including alarms, parking, corporate badges, and attendance records.
• Help maintain IT security and compliance with company standards and software licensing requirements.

User Support & Service Excellence

• Provide second-level technical support to users and senior stakeholders, managing requests through the ticketing system.
• Set up and provide live audiovisual support for meetings, conferences, and events.
• Ensure preventive maintenance of IT equipment and appropriate workstation setups.
• Maintain responsive, reliable support and identify opportunities to improve the user experience.

Projects, Governance & Collaboration

• Contribute to global LIXIL projects and support regional IT initiatives.
• Coordinate external vendors and service providers.
• Support IT budget planning and execution in collaboration with regional leadership.
• Evaluate and implement technologies in line with global standards and business needs.
• Work with colleagues across European offices to improve efficiency, automation, and the adoption of new technologies.

What You’ll Bring

• 5–8 years of experience in IT support, ideally within an international environment.
• Experience providing second-level support and managing technical issues through ticketing systems.
• Experience working on global or regional IT projects.
• Practical knowledge of SQL, MS Analysis Services, Google BigQuery, Microsoft Intune, Apple Business Manager, Cisco Unified CM/CCX, and SAP.
• Hands‑on experience with EDI processes, logistics applications, access control systems, and network maintenance.
• Strong organisational and problem‑solving skills, with the ability to multitask and manage competing priorities.
• Excellent communication skills and confidence working with stakeholders at different levels, both internally and externally.

You are adaptable, resilient, and curious about emerging technologies. You enjoy taking ownership, proposing new ways of working, and collaborating with others to turn technical challenges into practical solutions.

The Role at a Glance

• Location: GROHE S.p.A., Via Crocefisso 19, 20122 Milan, Italy.
• Working arrangement: Full-time, hybrid.
• Travel: Occasional travel to Adria, including Zagreb, Croatia, approximately one to two times per year.