IT Helpdesk Technician

PDF Solutions, Inc.; Brescia; In loco; EUR 25.000 - 36.000; Tempo pieno

Descrizione del lavoro

PDF Solutions, Inc. is looking for an IT Helpdesk Technician in Brescia. This role involves providing technical support for local and remote employees in a mixed Windows and macOS environment. Successful candidates will have excellent communication skills and a strong customer service mindset.

The job includes troubleshooting hardware and software issues, managing IT assets, and assisting with employee onboarding. The pay range is €25,000.00 - €36,000.00 annually.

Competenze

• 2+ years of experience providing IT support in a corporate environment.
• Strong knowledge of Windows 10/11, macOS, and Microsoft 365.
• Familiar with Entra ID (Azure AD), Intune, and basic networking fundamentals.

Mansioni

• Provide day-to-day technical support for hardware, software, and network issues.
• Support both Windows and macOS users, on-site and remotely.
• Configure, image, and deploy laptops, desktops, and mobile devices.

Conoscenze

Windows 10/11

macOS

Microsoft 365

Communication skills

Customer service

Strumenti

Ticketing systems

Remote support tools

Entra ID (Azure AD)

Intune

Descrizione del lavoro

Overview

At PDF Solutions, we are at the forefront of revolutionizing the semiconductor industry. Our cutting‑edge technologies and data‑driven solutions empower semiconductor manufacturers to achieve unprecedented levels of efficiency, quality, and innovation. By joining our team, you’ll have the opportunity to work with some of the brightest minds in the industry, tackle complex challenges, and contribute to groundbreaking advancements that shape the future of technology. Headquartered in Santa Clara, California, PDF Solutions also operates worldwide in Canada, China, France, Germany, Italy, Japan, Korea, and Taiwan.

Role Summary

We’re seeking an experienced IT Helpdesk Technician to provide technical support for both local and remote employees in a mixed Windows and macOS environment. The ideal candidate is a problem solver with excellent communication skills, hands‑on technical ability, and a strong customer service mindset. This position may occasionally require travel to other office locations.

Responsibilities

• Provide day‑to‑day technical support for hardware, software, and network issues.
• Support both Windows and macOS users, on‑site and remotely.
• Configure, image, and deploy laptops, desktops, and mobile devices.
• Manage users, devices, and access in Microsoft 365, Entra ID (Azure AD), and Intune.
• Assist with employee onboarding/offboarding, including account setup and device preparation.
• Troubleshoot connectivity issues including VPN, Wi‑Fi, and network printers.
• Diagnose and resolve common hardware issues (e.g., RAM, battery, SSD replacements).
• Perform software troubleshooting, such as reinstalling applications and resolving configuration issues.
• Track and maintain IT asset inventory, including equipment assignments and lifecycle management.
• Maintain accurate documentation of support tickets, asset records, and resolutions.
• Collaborate with IT team members to improve support processes and service delivery.
• Assist with IT projects and provide remote support to other company locations as needed.

Qualifications

• 2+ years of experience providing IT support in a corporate environment.
• Strong knowledge of Windows 10/11, macOS, and Microsoft 365.
• Familiar with Entra ID (Azure AD), Intune, and basic networking fundamentals.
• Proficient with ticketing systems and remote support tools.
• Excellent communication, organizational, and customer service skills.

Nice to Have

• Experience with Jamf, endpoint security, or other device management tools.
• Certifications such as CompTIA A+, Network+, or Apple Certified Support Professional.
• Hands‑on experience with printer/server administration or network troubleshooting.

Pay Range

EUR €25,000.00 - €36,000.00 /Yr.