IT Help Desk Specialist (m/f/d)

alpitronic Americas LLC; Bolzano; In loco; EUR 30.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Innovative work environment

Opportunities for advancement

Wide range of further training opportunities

Attractive bonus system

Performance-related pay

Additional company benefits

Descrizione del lavoro

alpitronic Americas LLC in Bolzano is looking for an IT Help Desk Specialist to be the first point of contact for users with technical issues. You will ensure IT problems are resolved quickly and reliably, playing a key role in maintaining stability within IT systems.

Your responsibilities will include receiving IT support requests, troubleshooting hardware and software, and managing workstations. A background in IT and strong problem-solving skills are essential for this role.

Competenze

• Completed education in the IT field, such as technical high school diploma or bachelor‘s degree in computer science.
• Previous professional experience in IT in support or help desk is an advantage.
• Good knowledge of Windows operating systems, Microsoft 365 and common hardware components.
• Basic understanding of networks (TCP/IP, VPN, WLAN).
• Customer- and solution-oriented mindset.
• Structured work style and a passion for solving technical challenges.
• Good knowledge of English, Italian and/or German.

Mansioni

• Receiving and handling IT support requests via the ticketing system.
• Error analysis and troubleshooting in hardware and software.
• Setup, preparation and management of workstations (PCs, printers, mobile devices).
• Installing, maintaining, configuring and deploying standard software via Microsoft Intune.
• Initial assessment and forwarding of more complex cases to 2nd-level support.
• Documenting solutions and processes in the ticketing system and contributing to the creation of a knowledge base.
• Supporting IT projects and participating in roll-out activities.

Conoscenze

Customer- and solution-oriented mindset

Good knowledge of Windows operating systems

Good knowledge of Microsoft 365

Basic understanding of networks (TCP/IP, VPN, WLAN)

Structured work style

Passion for solving technical challenges

Good knowledge of English

Good knowledge of Italian

Good knowledge of German

Formazione

Technical high school diploma or bachelor‘s degree in computer science

Descrizione del lavoro

As an IT Help Desk Specialist, you are the first point of contact for our internal and external users when they have technical requests or issues. You ensure that IT problems are resolved quickly, courteously and reliably – you are responsible of an initial assessment of more complex cases and forward them to the appropriate department. In this way, you play a key role in ensuring the stability of our IT systems and the satisfaction of our employees.

YOUR RESPONSIBILITIES

• Receiving and handling IT support requests via the ticketing system
• Error analysis and troubleshooting in hardware and software
• Setup, preparation and management of workstations (PCs, printers, mobile devices)
• Installing, maintaining, configuring and deploying standard software via Microsoft Intune
• Initial assessment and forwarding of more complex cases to 2nd‑level support
• Documenting solutions and processes in the ticketing system and contributing to the creation of a knowledge base
• Supporting IT projects and participating in roll‑out activities

YOUR QUALIFICATIONS & SKILLS

• Completed education in the IT field, such as technical high school diploma or bachelor‘s degree in computer science
• Previous professional experience in IT in support or help desk is an advantage
• Good knowledge of Windows operating systems, Microsoft 365 and common hardware components
• Basic understanding of networks (TCP/IP, VPN, WLAN)
• Customer- and solution-oriented mindset
• structured work style and a passion for solving technical challenges
• Good knowledge of English, Italian and/or German

OUR COMMITMENT

• Innovative work environment in a young, dynamic team
• High-tech projects in the future-proof sector of e-mobility
• Opportunities for advancement in a growing company
• A wide range of further training opportunities
• Attractive bonus system and performance-related pay
• Additional company benefits