It Desktop Support Specialist – Banking Sector - €40.000 A Year

Adecco Credit & Banking; Lombardia; On-site; EUR 36,000 - 44,000; Full time

Benefits offered by this job

Contratto a tempo determinato 12 mesi

Job summary

Adecco Credit & Banking cerca un IT Desktop Support Specialist per la filiale italiana di una banca d'investimento. Il ruolo fornisce supporto tecnico di livello 2, garantendo un ambiente di lavoro affidabile, sicuro e ad alte prestazioni per l'ufficio di Milano.

Si propone una contratto a tempo determinato di 12 mesi con possibilità di assunzione diretta. Il candidato ideale possiede competenze su Windows 11, Microsoft 365 e strumenti enterprise, con esperienza in AD/Azure AD, Group Policy e

Qualifications

• Fluente in inglese scritto e parlato.
• Conoscenza approfondita di Windows 11, Microsoft 365 e applicazioni aziendali.

Responsibilities

• Gestire escalation tecniche e risolvere problemi complessi su OS, applicazioni, reti, hardware e piattaforme di collaborazione.
• Agire come punto di riferimento tecnologico locale, rispettando standard globali e governance IT.
• Guidare eccellenza operativa, riduzione incidenti e miglioramenti di servizio in linea con la strategia ETS.
• Coordinare con team regionali e business stakeholder per garantire una esperienza utente eccellente.
• Supportare programmi aziendali come M365, Windows evergreening, espansione VDI e gestione ciclo dispositivi.
• Comunicare in modo chiaro ed empatico con utenti senior, inclusi front office.

Skills

Windows 11

Microsoft 365

AD/Azure AD

Group Policy

Conditional Access

Networking basics

ITIL

Intune/MDM

Troubleshooting

Comunicazione multitasking

Tools

ServiceNow

VMware

Citrix

Zoom

Webex

Intune

Job description

Adecco Credit & Banking is hiring for the Italian Branch of a prestigious investment bank, anIT Desktop Support SpecialistPossiede le competenze, l'esperienza e la determinazione necessarie per avere successo in questo ruolo? Lo scopra qui sotto.- Banking SectorThis role provides Level 2 technical support and ensures a reliable, secure, and high performing workplace environment for Milan office.The role acts as the local technical reference point, handling complex issues, supporting key IT initiatives, and working closely with regional teams and senior business users.

The key responsibilities of the role:

• Leading technical escalations and resolving complex issues across OS, applications, networks, hardware, and collaboration platforms.
• Acting as the local technology point of authority, ensuring compliance with global standards and technology governance expectations.
• Driving operational excellence, proactive incident reduction, and service improvements aligned with global ETS strategy.
• Coordinating with regional technology leads, infrastructure teams, and business stakeholders to ensure exceptional user experience.
• Supporting organisational programs such as M365, Windows evergreening, VDI expansion, and device lifecycle management.
• Communicating clearly, empathetically, and professionally with senior users, including front office stakeholders.

The ideal candidate meets the following requirements:

• - Fluent English, both written and oral form
• - Strong expertise in Windows 11, Microsoft 365, and enterprise applications
• - Good knowledge of AD/Azure AD, Group Policy, Conditional Access, and identity processes
• - Solid understanding of networking basics (DNS, DHCP, VPN, Wi-Fi)
• - Troubleshooting skills across laptops, desktops, peripherals, and meeting-room AV
• - Experience with iOS/Android, mobile security, and Intune/MDM
• - Customer-focused approach and ability to handle urgent or sensitive issues
• - Familiarity with ITIL processes (incident/problem/change)
• - Strong communication and multitasking skills

Desired Skills:

• Experience with ServiceNow or other ITSM tools.
• Background in Financial Services or regulated environments.
• Knowledge of Zoom/Webex, virtualization (VMware/Citrix), and cybersecurity basics.
• Experience working with vendors and managing device lifecycle.

xrtlpzc We offer a fixed term contract of 12 months, with the possibility of subsequent direct employment.CCNL Credito, RAL 40KBased in Milan Disponibilita oraria: Full Time CCNL: Credito