Food & Beverage Internship - Porta Rossa Hotel Firenze Colbert Collection

Minor Hotels Europe & Americas; Toscana; Vor Ort; EUR 5.000 - 6.100; Teilzeit

Benefits dieser Stelle

Monthly allowance of €500

Zusammenfassung

Minor Hotels Europe & Americas is offering an F&B internship in Tuscany to support the restaurant team and learn luxury service. You will take orders, assist with service, and work closely with experienced colleagues to deliver exceptional guest experiences.

You will gain hands-on exposure to daily operations, menu knowledge, and guest engagement while developing skills in upselling, teamwork, and standards compliance within a premium brand.

Qualifikationen

• Vocational training in hospitality/F&B.
• Fluency in local language; English knowledge is valuable.
• Experience with POS and MS Office is preferred.
• Strong listening and communication skills.
• Detail-oriented and sales minded.
• Ability to work independently and in a team.

Aufgaben

• Provide excellent guest service and satisfaction.
• Greet guests according to standards.
• Maintain contact with guests during meals and events.
• Know frequent guests and their preferences.
• Promote hotel products and services.
• Coordinate with kitchen to ensure accurate orders.
• Set up and clean restaurant and meeting room tables.
• Process payments at POS and handle cash/card.
• Identify upselling opportunities.
• Ensure outlets are clean and ready for guests.
• Follow health and safety guidelines.

Kenntnisse

Active listening

Effective communication

Teamwork

Customer service

Ausbildung

Vocational hospitality/F&B training

Tools

POS systems

Microsoft Office

Jobbeschreibung

Italy

Do you believe the best hospitality is built on meaningful connections?

Become part of Colbert Collection, created for those who prioritise connection, expressed through the experiences we create and in how we come together as a team.
Here, you’ll help craft stays that move people, bringing together culture, culinary moments and shared experiences that reflect the unique spirit of each destination.

Join a team where every hotel is one of a kind, shaped by individuality and creativity, not just defined by look or location, but by feeling.

What will be your mission?

As an F&B Intern, you will support the restaurant team in taking orders and delivering food and beverages, helping us ensure an excellent overall guest experience. Throughout the internship, you will learn the fundamentals of luxury service by working closely with experienced colleagues.

What will you do?

• Provide excellent customer service that promote satisfaction.
• Welcome and acknowledge all guests according to company standards.
• Maintain a direct and frequent contact with guests, especially during the most important moments of their stay, like breakfast, lunch, dinner and/or any events or meetings (banqueting, coffee breaks, etc.).
• Demonstrate an excellent knowledge of frequent guests, paying attention to their preferences.
• Be aware and offer the different products and services available at the hotel’s restaurant.
• Review daily specials and changes on the menu with the correspondent F&B team.
• Effectively communicate with the Kitchen Staff to make sure orders are accurate and delivered promptly.
• Carry out the setting up and cleaning of the tables of the restaurant and meeting rooms as required.
• Fulfill processes and procedures related to product set ups, quality and service according to brand standards.
• Deliver checks and collect bill payments from guests, using the point-of-sale system, handling money, processing credit and debit cards.
• Identify opportunities to increase the F&B Department income by Upselling.
• Ensure that all F&B outlet are clean, neat and tidy and ready to accept guests.
• Follow all relevant health department rules/regulations and all customer service guidelines.

What are we looking for?

• Vocational training on hospitality/F&B.
• Fluency in local language and knowledge of English is highly valuable.
• Working knowledge of various computer software programs (Microsoft Office, POS, etc).
• Active listening and effective communication skills.
• Focus on detail.
• Sales oriented.
• Ability to work on your own and as part of a team.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
• Monthly allowance of € 500.

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.