Internship Front Office - Tivoli Palazzo Gaddi Firenze Hotel

Minor Hotels; Toscana; On-site; EUR 5,100 - 6,100; Part time

Benefits offered by this job

Monthly allowance €500

Global experience with 150 nationali­t

Growth opportunities

Sustainability program & volunteering

Team member rates & promotions

Job summary

Minor Hotels is seeking a Front Office Intern in Florence, Italy. You will assist with guest reception, check-in/out, and day-to-day front desk tasks to ensure a memorable guest stay in line with Minor Hotels’ standards.

The role emphasizes strong communication, teamwork, and a positive, learning mindset. A high school diploma or higher is preferred, with English fluency and basic MS Office skills valued.

Qualifications

• Requires high school diploma or university degree in Hospitality/related field.
• Strong guest-service mindset and willingness to learn.
• Excellent communication and interpersonal skills in English.

Responsibilities

• Greet guests and assist throughout their stay.
• Assist with check-in/check-out and guest requests.
• Promote hotel services and maintain data accuracy in systems.

Skills

Guest-oriented mindset

Communication skills

Interpersonal skills

Teamwork

Organizational skills

Problem-solving

English proficiency

Education

High school diploma or university degree

Tools

Microsoft Office

Job description

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Date: Oct 19, 2026

Location: Florence, IT Italy

Department: Front Office

Join Tivoli Hotels & Resorts, a unique eclectic brand that encompasses idyllic beaches, cosmopolitan locations, and luxurious destinations.

Immerse yourself in Tivoli’s philosophy and its long-lasting heritage, that stands out in mature and new emerging markets, from iconic destinations in Europe to Middle East, from Brazil to Greater China.

Embrace the timeless, dedicated and distinctive essence of Tivoli Hotels & Resorts. We believe in creating bene vivere experiences inspired by timeless hospitality, inviting our guests to live in the moment, encompassing extraordinary service, innovative contemporary F&B, while providing insider destination knowledge.

What will your mission be?

We are looking for a Front Office Intern to join our team and support the Front Office department in delivering outstanding guest service. In this role, you will assist with guest reception and support activities, helping to ensure an excellent stay experience in line with Minor Hotels’ hospitality standards.

What will you be responsible for?

• Support the Front Office team in welcoming and assisting guests throughout all stages of their stay.
• Assist with check-in and check-out procedures, as well as handling guest requests and inquiries.
• Develop a thorough understanding of the hotel’s services, contributing to their promotion and enhancement for guests.
• Collaborate in managing administrative tasks related to guest stays and ensuring accurate data entry in the relevant systems.
• Support back-office activities and shift handovers, helping to ensure service continuity and operational efficiency.
• Work closely with the hotel’s operational departments to contribute to a seamless and personalized guest experience.

What are we looking for?

• High school diploma or university degree, preferably in Hospitality Management, Tourism, Languages, or a related field.
• A strong guest-oriented mindset and a genuine passion for the hospitality industry.
• Excellent communication and interpersonal skills, with a high level of empathy.
• A positive attitude, flexibility, and a willingness to learn.
• Ability to work effectively as part of a team and thrive in a dynamic environment.
• Strong organizational and problem-solving skills.
• Excellent command of English; knowledge of a second foreign language will be considered a plus.
• Good proficiency in Microsoft Office and other standard computer applications.
• Accuracy, reliability, and strong attention to detail.

Monthly allowance of € 500.

Why choose us?

At Minor Hotels Europe & Americas, we are committed to creating exciting career opportunities and fostering enriching international experiences. Our journey is driven by the passion and dedication of our talented teams, who enjoy a range of exclusive benefits, including:

• A truly global experience, working alongside colleagues from more than 150 nationalities.
• The opportunity tolearn from experienced hospitality professionals and gain valuable industry knowledge.
• Involvement in meaningful and challenging projects that contribute to the success of the business.
• Opportunities for growth and career development within the Minor Hotels group.
• The chance to make a positive impact through our sustainability program and volunteering initiatives.
• Team member rates and exclusive promotions, including discounted stays at our hotels worldwide and special benefits through our corporate loyalty program.

Are you looking for a new challenge?

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.

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