Internship Front Office - Tivoli Palazzo Gaddi Firenze Hotel

Minor Hotels Europe & Americas; Toscana; Presencial; EUR 5000 - 6100; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global exposure

Team member rates

Loyalty program perks

Sustainability volunteering

Descripción de la vacante

Minor Hotels Europe & Americas is seeking a Front Office Intern in Toscana, Italy, to support guest reception and improve the stay experience in line with the brand’s standards.

You will assist with check-in/check-out, guest requests, and back-office tasks, contributing to a smooth, personalized service and accurate data entry across systems. You’ll collaborate with hotel departments to ensure daily operations run seamlessly while developing professional hospitality skills.

Formación

• High school diploma or university degree in Hospitality/Tourism/Languages or related field.
• Strong guest-oriented mindset with a passion for hospitality.
• Excellent communication and interpersonal skills in English; additional language is a plus.

Responsabilidades

• Assist with guest reception and support activities across stay.
• Support check-in/check-out procedures and guest requests.
• Develop knowledge of hotel services and promote them to guests.
• Collaborate on administrative tasks and data entry for guest stays.
• Assist back-office activities and shift handovers to ensure service continuity.
• Work with operating departments to deliver a seamless guest experience.

Conocimientos

Guest service

Communication

Teamwork

Problem solving

Flexibility

Educación

High school diploma

Hospitality degree (preferred)

Herramientas

Microsoft Office

Descripción del empleo

Join Tivoli Hotels & Resorts, a unique eclectic brand that encompasses idyllic beaches, cosmopolitan locations, and luxurious destinations.

Immerse yourself in Tivoli's philosophy and its long-lasting heritage, that stands out in mature and new emerging markets, from iconic destinations in Europe to Middle East, from Brazil to Greater China.

Embrace the timeless, dedicated and distinctive essence of Tivoli Hotels & Resorts. We believe in creating bene vivre experiences inspired by timeless hospitality, inviting our guests to live in the moment, encompassing extraordinary service, innovative contemporary F&B, while providing insider destination knowledge.

What will your mission be?

We are looking for a Front Office Intern to join our team and support the Front Office department in delivering outstanding guest service. In this role, you will assist with guest reception and support activities, helping to ensure an excellent stay experience in line with Minor Hotels' hospitality standards.

What will you be responsible for?

• Support the Front Office team in welcoming and assisting guests throughout all stages of their stay.
• Assist with check-in and check-out procedures, as well as handling guest requests and inquiries.
• Develop a thorough understanding of the hotel's services, contributing to their promotion and enhancement for guests.
• Collaborate in managing administrative tasks related to guest stays and ensuring accurate data entry in the relevant systems.
• Support back-office activities and shift handovers, helping to ensure service continuity and operational efficiency.
• Work closely with the hotel's operational departments to contribute to a seamless and personalized guest experience.

Monthly allowance of € 500.

What are we looking for?

• High school diploma or university degree, preferably in Hospitality Management, Tourism, Languages, or a related field.
• A strong guest-oriented mindset and a genuine passion for the hospitality industry.
• Excellent communication and interpersonal skills, with a high level of empathy.
• A positive attitude, flexibility, and a willingness to learn.
• Ability to work effectively as part of a team and thrive in a dynamic environment.
• Strong organizational and problem-solving skills.
• Excellent command of English; knowledge of a second foreign language will be considered a plus.
• Good proficiency in Microsoft Office and other standard computer applications.
• Accuracy, reliability, and strong attention to detail.

Why choose us?

At Minor Hotels Europe & Americas, we are committed to creating exciting career opportunities and fostering enriching international experiences. Our journey is driven by the passion and dedication of our talented teams, who enjoy a range of exclusive benefits, including:

• A truly global experience, working alongside colleagues from more than 150 nationalities.
• The opportunity tolearn from experienced hospitality professionals and gain valuable industry knowledge.
• Involvement in meaningful and challenging projects that contribute to the success of the business.
• Opportunities for growth and career development within the Minor Hotels group.
• The chance to make a positive impact through our sustainability program and volunteering initiatives.
• Team member rates and exclusive promotions, including discounted stays at our hotels worldwide and special benefits through our corporate loyalty program.

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.