Intern, Customer Services

Stryker Group; Roma; On-site; EUR 8,600 - 11,000; Full time

Job summary

Stryker Group in Italy is seeking a detail-oriented professional to support the CS/Operations function, focusing on invoice validation, order entry and EDI flow via the Edicom portal.

The role requires strong communication in Italian and English, basic ERP/Microsoft Office skills, and the ability to work under pressure while supporting customer alignment within the Operations & Logistics team.

Qualifications

• High school diploma or equivalent required.
• Commercial education in industry or office merchant preferred.
• English communication skills are essential (verbal and writing).

Responsibilities

• Electronic invoice check on Edicom portal.
• Invoicing order entry on internal tools.
• Collaborate with CS supervisors and team to support customer alignment and complete EDI integration.
• Support activities in the Edicom external portal to manage EDI order flow.

Skills

Fluency in Italian and English

Excellent communication skills

Strong internal drive

Ability to work under pressure

Positive, optimistic mindset

Can-do attitude

Personal responsibility

Education

High school diploma or equivalent

Commercial education in industry or office merchant or equivalent

Tools

Microsoft Office

Oracle ERP

Job description

This role will embrace teamwork and collaboration, quality performance standards, professionalism and integrity to ensure that results are timely delivered in accordance with the project objectives and implementation plan.

• The Resource will cooperate with all the major functions of the Operations & Logistics department such as Customer Service Manager, Customer Service Supervisors, Customer Service Specialists, Asset Management, Warehouse, Kit Room to achieve “Best in Class” results for the assigned duties.
• Ensure all Compliance, SOX, FCPA and other policies and regulations are applied and followed during the execution of the project.
• Works under immediate supervision reporting to a CS Supervisor or CS Manager.

Interface Activities:

• Electronic invoice check on Edicom portal
• Invoicing order entry on Internal tools
• Collaborate with CS supervisors and team to support customer alignment and complete EDI integration
• Support activities in the external portal (Edicom) to manage EDI order flow

Education

• Requires a high school diploma or equivalent
• Commercial education as industry or office merchant or any equivalent desirable.
• Intermediate communication capabilities in English are essential (verbal and writing).

Experience

Desirable:

• Computer / Microsoft Office / ERP Skills (knowledge of Oracle ERP is a plus)
• Experience in Customer Service or IT roles is a plus

Competencies & Behaviors

• Fluency in Italian and English, both written and spoken
• Excellent communication skills
• Strong internal drive and motivation to make a difference and add value to an organization
• Ability to work under pressure
• Positive, optimistic mindset
• Can-do attitude
• Personal responsibility

Italy Pay Ranges:

• Italy: €9.600 EUR Annual

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