Engineer VR03

TVS Supply Chain Solutions UK & Europe (Rico Logistics); Bovolone; In loco; EUR 45.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Corporate welfare

Electronic meal voucher card

Continuous learning path

Fixed-term contract of 1 year with the

RAL and contractual level commensurate

Descrizione del lavoro

TVS SCS RICO Italia seeks an Engineer VR03 to join its IT team. You will oversee operation, support, and ongoing improvement of the Enterprise IT infrastructure with emphasis on stability, security, and standardization.

You will act as an escalation point for L2/L3 incidents, drive problem management, perform RCA, and collaborate with global teams and partners to deliver high-quality services. Proficiency in Italian and English is required.

Competenze

• 18+ months of IT experience with Windows, AD and VM basics.
• Proven analytical, communication and customer-service abilities.
• Flexible to work out of hours for projects or emergency support.
• Proficient in Italian and English, both colloquial and technical.

Mansioni

• Act as L2/L3 escalation point for incidents and service requests.
• Diagnose and resolve complex IT issues to minimize business impact.
• Perform root cause analysis and implement permanent fixes.
• Document incidents, problems and changes in the ITSM system.

Conoscenze

Windows Platform

Active Directory

Virtual Machines

Analytical skills

Communication skills

Formazione

Bachelor degree in Engineering or Information Management or Business Administration

Descrizione del lavoro

TVS SCS RICO Italia is part of a multinational company specialized in providing a wide range of technological services throughout Europe, including Break & Fix, IMAC, Service Desk, Projects and Rollouts, Help Desk, End User Computer, Deskside Support. TVS SCS is actively looking for an expert Engineer VR03 to join its team. The company employs experienced professionals who are dedicated to providing world-class IT solutions. As a Engineer VR03, you will have the opportunity to contribute to an environment that promotes innovation and growth. This position requires a deep understanding of ver technology and its application in solving business problems. If you are looking for a challenging role that offers an interesting opportunity for professional growth, this could be the perfect fit for you.

Engineer VR03 Job Description

DW IT infrastructure Level 2 operations Profile

Responsible for the operation, support, and continuous improvement of the Enterprise IT infrastructure environment, with a strong focus on stability, security, and standardization. The role acts as an escalation point for Level 2 and Level 3 incidents, contributes to problem management and root cause analysis, and supports infrastructure transformation initiatives aligned with Group IT standards. This role works closely with Service Desk, Field Services, global infrastructure teams, and external vendors, ensuring high-quality service delivery across end-user and site infrastructure components.

Key Responsibilities

• Act as L2/L3 escalation point for incidents and service requests related to EIT infrastructure.
• Diagnose and resolve complex technical issues beyond L1 capabilities, ensuring minimal business impact.
• Perform advanced troubleshooting, root cause analysis (RCA), and implement permanent fixes.
• Ensure proper incident, problem, and change documentation in ITSM tool.

Infrastructure & EIT Technologies

• Support and maintain EIT- related infrastructure components, including:
• LAN / Wi-Fi / WAN connectivity at sites
• Deep knowledge on PC management (deployment tools, troubleshooting and inventory documentation)
• Print services (e.g. Follow-Me / MyQ / Ricoh environments)
• Identity and access components (AD / Entra ID integration where applicable)
• Endpoint and local site services supporting Digital Workplace
• Ensure compliance with Group standards, security policies, and architecture guidelines.

Problem, Change & Continuous Improvement

• Drive problem management activities and contribute to trend analysis.
• Participate in change management (assessment, implementation, validation).
• Identify opportunities for standardization, automation, and service improvement.
• Support migrations, decommissioning of legacy solutions, and rollout of new group solutions.

Project & Transformation Support

• Contribute to infrastructure and Digital Workplace projects (e.g. network standardization, printer fleet modernization, endpoint management initiatives).
• Support pilots, deployments, and transition to operations.
• Collaborate with global and regional teams to ensure consistent implementation.

Vendor & Stakeholder Collaboration

• Coordinate with external service providers and vendors (e.g. network, print, workplace partners).
• Act as technical counterpart during escalations.
• Provide clear technical communication to IT and business stakeholders.

Documentation & Knowledge Management

• Create and maintain technical documentation, SOPs, HAM, SAM and knowledge articles.
• Support knowledge transfer to L1.

Qualification requirements

Education/professional experience

• Experience in business support, IT support, IT engineering or IT consultant.
• Basic or Medium experience* in operations within a given field of IT
• Bachelor degree of engineering, information management or business administration

Additions / Details

MNC experience, ITIL certificate, international IT related certificate or higher education diploma will be plus

Professional and/or project management competencies

• Task-specific IT technology competence
• Quality management & Compliance
• Data protection & IT security
• IT service management
• Risk management

Languages required

Native Italian mandatory

English

Requirements

Minimum qualifications and skills required of the candidate

• 1. Minimum 18 months of experience in the IT sector. Windows Platform, Microsoft Active Directory, VMs.
• 2. Proven analytical skills, excellent communication, interpersonal and customer service skills.
• 3. Adaptable and flexible, willing where necessary to work out of hours, when required for projects or emergency support.
• 4. Knowledge of the Italian and English languages, both colloquial and technical, for use on a daily basis.
• 5. Car availability for any travel is preferential

Benefits

• Corporate welfare
• Electronic meal voucher card
• Continuous and personalized learning path, through access to e-Learning platforms.
• We offer: employment with a fixed-term contract of 1 year, with the possibility of transformation to permanent.
• Framework: metalworkers' national collective labor agreement.
• RAL and contractual level commensurate with actual experience in the role.