Information Technology Support Engineer

Sharp Brains Solutions; Parma; In loco; EUR 19.000 - 28.000; Part-time

Descrizione del lavoro

Sharp Brains Solutions in Parma, Italy, is seeking a DSS L1 Desktop Support professional for an on-site role. You will provide Level 1 desktop support for hardware, software, and network issues, troubleshoot Windows OS, Office, Outlook, and common apps, and install/maintain desktops and peripherals.

You will log incidents, escalate complex issues, and ensure SLA-driven resolutions. 1–3 years of Desktop Support experience and strong Windows knowledge are required; strong communication and

Competenze

• 1–3 years of experience in Desktop Support / IT Support
• Strong knowledge of Windows 10/11 environment
• Basic understanding of networking concepts (IP, DNS, DHCP)
• Experience with Active Directory and user account management
• Good troubleshooting and problem-solving skills
• Strong communication and customer service skills

Mansioni

• Provide Level 1 desktop support for hardware, software, and network-related issues
• Troubleshoot Windows OS, MS Office, Outlook, and standard business applications
• Install, configure, and maintain desktops, laptops, and peripheral devices
• Support printers, scanners, and other end-user equipment
• Handle password resets and basic Active Directory tasks
• Configure email accounts and assist with VPN connectivity
• Log, track, and update incidents in the ticketing system
• Escalate complex technical issues to Level 2/Level 3 teams
• Ensure timely resolution in line with SLA requirements

Conoscenze

Windows 10/11

Desktop support

Troubleshooting

Customer service

VPN connectivity

Password resets

Communication

On-site support

Strumenti

Active Directory

MS Office

Networking basics

Printers/Scanners

Descrizione del lavoro

We are currently looking for a DSS L1 (Desktop Support Services - Level 1) professional to join our team on an on-site support role.

Employment Type: B2B/ Freelance Contract

• Provide Level 1 desktop support for hardware, software, and network-related issues
• Troubleshoot Windows OS, MS Office, Outlook, and standard business applications
• Install, configure, and maintain desktops, laptops, and peripheral devices
• Support printers, scanners, and other end-user equipment
• Handle password resets and basic Active Directory tasks
• Configure email accounts and assist with VPN connectivity
• Log, track, and update incidents in the ticketing system
• Escalate complex technical issues to Level 2/Level 3 teams
• Ensure timely resolution in line with SLA requirements
• 1-3 years of experience in Desktop Support / IT Support
• Strong knowledge of Windows 10/11 environment
• Basic understanding of networking concepts (IP, DNS, DHCP)
• Experience with Active Directory and user account management
• Good troubleshooting and problem-solving skills
• Strong communication and customer service skills
• Ability to work independently in an on-site environment